Customer Service Representative I – Remote Medical Billing & Patient Financial Services (PBS) – Day Shift – arenaflex

About arenaflex – Transforming Healthcare Through Compassionate Service

arenaflex is a nationally recognized leader in patient‑centered health care, dedicated to delivering high‑quality, affordable services with a focus on empathy, integrity, and innovation. Our mission is to improve the health and well‑being of the communities we serve by providing seamless, transparent, and supportive financial experiences for every patient. As part of arenaflex’s growing remote workforce, you will join a collaborative team that values diversity, continuous learning, and the power of a caring voice on the other end of the line.

Position Overview

We are seeking a motivated, detail‑oriented Customer Service Representative I to work remotely in our Medical Billing Call Center. This full‑time, day‑shift role (pay range $19.21 – $28.82 per hour) is the front line of arenaflex’s Patient Business Services (PBS) operations, handling self‑pay and insurance billing inquiries, resolving payment concerns, and ensuring each patient feels heard, respected, and supported.

Key Responsibilities

Patient Interaction & Issue Resolution

• Answer inbound calls and respond to emails from patients, families, and insurance representatives with professionalism and empathy.
• Investigate billing discrepancies, explain charges, and negotiate payment plans that align with patients’ financial situations.
• Document every interaction accurately in arenaflex’s CRM system, capturing details of complaints, actions taken, and outcomes.
• Escalate complex or high‑risk issues to the Supervisor of Customer Service while maintaining ownership of the case until resolution.

Data Management & Reporting

• Track trends in billing inquiries, identify recurring pain points, and provide actionable insights to leadership.
• Generate daily and weekly reports on call volume, resolution times, and satisfaction metrics.
• Maintain compliance with federal, state, and local regulations, as well as arenaflex’s Integrity and Compliance Program.

Collaboration & Continuous Improvement

• Partner with the Revenue Cycle, Finance, and Clinical teams to verify insurance eligibility, authorizations, and patient account status.
• Participate in regular training sessions, webinars, and quality‑assurance reviews to stay current on billing policies and best practices.
• Contribute ideas for process enhancements, automation opportunities, and patient‑experience initiatives.

Essential Qualifications

• High school diploma or equivalent; Associate’s degree in Accounting, Business Administration, or a related field is preferred.
• Minimum of one (1) year of experience in a hospital, clinic, health‑insurance, or managed‑care environment, specifically within revenue‑cycle functions such as claims processing, financial counseling, or patient billing.
• Demonstrated ability to handle high‑volume call‑center environments while maintaining accuracy and composure.
• Excellent verbal and written communication skills, with a strong command of grammar, spelling, and professional etiquette.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with electronic health record (EHR) or billing platforms.
• Strong interpersonal skills, capable of building rapport with diverse patients and internal stakeholders.
• Ability to work independently, prioritize tasks, and meet deadlines without direct supervision.

Preferred Qualifications & Additional Skills

• Experience in a multi‑site or geographically dispersed organization.
• Certification in medical billing, coding, or regulatory compliance (e.g., Certified Billing Specialist, HIPAA certification).
• Knowledge of federal and state healthcare regulations, including the Affordable Care Act, Medicare/Medicaid guidelines, and patient privacy standards.
• Demonstrated track record of using data analytics to improve service delivery.
• Comfort with collaborative, shared‑leadership environments and a willingness to mentor newer team members.

Core Competencies for Success

• Empathy & Compassion: Ability to listen actively, understand patient concerns, and respond with genuine care.
• Problem‑Solving: Quickly diagnose billing issues, explore alternatives, and implement effective solutions.
• Attention to Detail: Accurate entry of financial data, precise documentation, and meticulous follow‑up.
• Time Management: Efficiently juggle multiple cases, adhere to service level agreements, and meet performance targets.
• Technology Savvy: Comfortable navigating multiple software platforms simultaneously while maintaining data integrity.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Representative I, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Ongoing education through internal learning portals, industry webinars, and certification sponsorships.
• Clear career pathways to senior customer service roles, team lead positions, and specialized revenue‑cycle analyst tracks.
• Opportunities to cross‑train in related departments such as Collections, Financial Counseling, and Patient Access.
• Regular performance reviews that focus on skill development, goal setting, and recognition of achievements.

Work Environment & Culture at arenaflex

Our remote workforce enjoys a flexible, results‑oriented environment that respects work‑life balance. arenaflex promotes a culture built on:

• Inclusivity: A diverse team where every voice is valued and cultural differences are celebrated.
• Integrity: Transparent communication, ethical decision‑making, and adherence to the highest standards of conduct.
• Collaboration: Virtual “huddles,” team‑building activities, and open‑door policies that keep you connected to leadership.
• Well‑Being: Access to mental‑health resources, ergonomic home‑office stipends, and wellness challenges.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage ranging from $19.21 to $28.82, based on experience and performance. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision insurance plans with employer contributions.
• Retirement savings options, including a 401(k) match.
• Paid time off (PTO), holidays, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Tuition reimbursement and certification funding for continued education.
• Performance bonuses and recognition programs that celebrate outstanding service.

How to Apply

If you are passionate about helping patients navigate the financial aspects of their health care and thrive in a fast‑paced, remote environment, we want to hear from you. Click the link below to submit your application and become a vital part of arenaflex’s mission to deliver compassionate, person‑centered care.

Apply Now – Join arenaflex

Equal Opportunity Employer

arenaflex is committed to fostering an inclusive workplace where every employee is respected and valued. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Take the Next Step

Ready to make a meaningful impact on patients’ lives while advancing your career in healthcare finance? Submit your resume today and start your journey with arenaflex—where compassion meets expertise.