Bilingual Spanish & English Customer Service Representative – Retention & Sales Specialist at arenaflex (Remote, Full‑Time)

About arenaflex

arenaflex is a fast‑growing, Los Angeles‑based beauty innovator that has re‑imagined the home hair‑color experience. By leveraging cutting‑edge color science and a personalized approach, arenaflex creates custom hair‑color formulas from scratch for each client, delivering salon‑quality results without leaving the house. To date, the brand has crafted more than 310,000 unique color variations and has been honored as a ten‑time winner of Allure’s Best Hair Color awards. Our mission is to empower individuals to express themselves through vibrant, perfectly matched hair color, while providing an exceptional, data‑driven customer journey.

Why This Role Matters

At arenaflex, the voice of the customer is the engine that drives product innovation, service excellence, and brand loyalty. As a Bilingual Spanish & English Customer Service Representative, you will be the front‑line ambassador who not only resolves inquiries but also proactively retains clients, gathers actionable insights, and helps shape the future of our color solutions. This is a remote, full‑time position with a consistent Monday‑through‑Friday schedule (8 AM – 5 PM PST), offering a stable platform for you to showcase your communication talents, sales acumen, and cultural empathy.

Key Responsibilities

• Multichannel Support: Deliver prompt, courteous assistance via phone, email, and live chat in both English and Spanish, ensuring every interaction reflects arenaflex’s brand standards.
• Consultative Retention Sales: Apply solution‑selling techniques to uncover client goals, educate prospects on the benefits of arenaflex’s custom color system, and present tailored recommendations that prevent churn.
• Client Retention & Advocacy: Meet and exceed individual retention targets, turning at‑risk customers into loyal advocates through personalized follow‑ups and value‑added suggestions.
• Accurate Documentation: Log all client interactions, outcomes, and follow‑up actions in the CRM (Zendesk preferred) with precision, enabling cross‑functional teams to access reliable data.
• Cross‑Department Collaboration: Partner with Marketing, Product Development, and Operations to relay client feedback, troubleshoot issues, and contribute to continuous improvement initiatives.
• Social Media Engagement: Respond to customer reviews and inquiries on social platforms, reinforcing arenaflex’s reputation for responsiveness and authenticity.
• Professional Development: Participate in scheduled training sessions, occasional in‑person gatherings at our El Segundo, CA headquarters, and ongoing coaching to sharpen your sales and service expertise.

Essential Qualifications

• Native‑level fluency in both English and Spanish, with excellent written and verbal communication skills.
• Minimum of 1 year experience in a customer‑service or call‑center environment, preferably with a focus on retention or solution‑based sales.
• Demonstrated ability to sell services or solutions over the phone, maintaining a polished and persuasive presentation style.
• Hands‑on experience with CRM platforms (Zendesk experience is a strong plus) for tracking daily calls, notes, and outcomes.
• Proven track record of retaining a high percentage of clients, backed by measurable metrics.
• Strong organizational skills, self‑motivation, and a results‑driven mindset.
• Stable high‑speed internet connection (minimum 50 Mbps download/upload) to support remote work.
• Eligibility to work in the United States and ability to travel to the arenaflex headquarters in El Segundo, CA for occasional training and team‑building events.

Preferred Qualifications & Additional Skills

• Experience in the beauty, cosmetics, or personal‑care industry, especially with subscription‑based models.
• Familiarity with social‑media monitoring tools and best practices for public brand interaction.
• Ability to thrive in a fast‑paced, high‑growth environment while maintaining composure under pressure.
• Exceptional writing ability, enabling clear and engaging email and chat correspondence.
• Demonstrated curiosity for product knowledge, with a willingness to become a subject‑matter expert on arenaflex’s color technology.

Core Competencies for Success

• Empathy & Active Listening: Understand client concerns, emotions, and motivations to tailor solutions that resonate.
• Persuasive Communication: Articulate the value proposition of arenaflex’s custom color system in a compelling, jargon‑free manner.
• Problem‑Solving: Quickly diagnose issues, propose effective resolutions, and follow through to ensure satisfaction.
• Data‑Driven Insight Gathering: Capture and relay client feedback that informs product enhancements and service refinements.
• Team Orientation: Collaborate seamlessly with peers and leadership, sharing knowledge and supporting collective goals.
• Adaptability: Adjust to evolving processes, new technology rollouts, and shifting market dynamics without losing momentum.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. In this role, you will have access to:

• Structured onboarding and continuous training programs focused on advanced sales techniques, product expertise, and customer‑experience best practices.
• Mentorship from senior retention specialists and cross‑functional leaders who can guide your career trajectory.
• Opportunities to transition into senior account management, team lead, or training specialist positions as you demonstrate mastery of retention strategies.
• Regular performance reviews that include clear metrics, personalized feedback, and pathways for promotion.
• Exposure to cutting‑edge beauty technology, giving you a unique perspective that can be leveraged for future roles within the industry.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent:

• Hourly rate of $18 USD with eligibility for overtime pay.
• Comprehensive medical, dental, vision, and life insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off: 15 days annually plus 12 company‑observed holidays.
• Complimentary access to arenaflex color services and product discounts, allowing you to experience the brand firsthand.
• Fully remote work arrangement, providing flexibility and work‑life balance.
• Occasional in‑person gatherings at our El Segundo headquarters to foster team cohesion and culture.
• Employee assistance programs, wellness resources, and a supportive, inclusive workplace environment.

Work Environment & Culture at arenaflex

arenaflex prides itself on a vibrant, collaborative culture that celebrates creativity, diversity, and continuous improvement. Our remote workforce enjoys:

• Inclusive Communication: A bilingual environment where both English and Spanish are valued, ensuring every voice is heard.
• Innovation‑Driven Mindset: A commitment to staying ahead of beauty trends and technology, encouraging employees to think outside the box.
• Supportive Leadership: Managers who provide clear direction, regular feedback, and open doors for career conversations.
• Community Engagement: Opportunities to participate in charitable initiatives, sustainability projects, and industry events.
• Recognition Programs: Regular acknowledgment of individual and team achievements through awards, bonuses, and public shout‑outs.

How to Apply

If you are passionate about delivering exceptional bilingual customer experiences, thrive in a dynamic beauty‑tech environment, and are eager to contribute to arenaflex’s growth story, we want to hear from you. Click the link below to submit your application and begin your journey with a brand that celebrates individuality and innovation.

Apply to this position

Join arenaflex Today

Take the next step in your career by becoming a key player in arenaflex’s customer success team. Your bilingual expertise, persuasive communication style, and dedication to client satisfaction will directly impact our mission to deliver personalized, salon‑grade color experiences to millions. Apply now and help us shape the future of beauty, one client at a time.