Dynamic Logistics & Customer Service Coordinator – Warehouse Operations, Install Logistics, and Client Site Measurements

About arenaflex

arenaflex is a leading innovator in the custom window and architectural glazing industry, delivering high‑performance solutions to residential and commercial clients across the nation. With a reputation built on precision engineering, sustainable manufacturing practices, and a relentless focus on customer satisfaction, arenaflex combines cutting‑edge technology with a hands‑on, service‑driven approach. Our team of dedicated professionals works collaboratively to turn design concepts into reality, ensuring every product not only meets but exceeds the expectations of our clients. As we continue to expand our footprint, we are looking for passionate, detail‑oriented individuals who thrive in fast‑paced environments and are eager to contribute to our mission of creating beautiful, energy‑efficient spaces.

Role Overview

The Logistics and Customer Service Coordinator at arenaflex plays a pivotal role in bridging the gap between our warehouse floor, installation crews, and the customers we serve. This position is ideal for a dependable, motivated professional who enjoys a blend of hands‑on logistics, client interaction, and meticulous measurement work. You will be the face of arenaflex on client sites, ensuring that every custom window order is accurately measured, properly staged, and delivered on schedule. Your organizational prowess and customer‑centric mindset will directly impact the efficiency of our operations and the satisfaction of our clients.

Key Responsibilities

• Material Staging & Preparation: Organize, stage, and prepare all window components, hardware, and accessories for timely deliveries and pick‑ups, guaranteeing accuracy and minimizing errors.
• Warehouse Inventory Management: Maintain an orderly, well‑labeled inventory system; conduct regular cycle counts, reconcile discrepancies, and support continuous improvement of warehouse workflows.
• Installation Logistics Coordination: Work closely with the operations team to schedule installations, allocate resources, and communicate any special handling requirements for custom orders.
• Client Site Visits & Measurements: Travel to residential and commercial sites, represent arenaflex professionally, and take precise measurements using laser tools and manual methods to ensure flawless order fulfillment.
• Customer Service Excellence: Serve as the primary point of contact for clients via phone, email, and in‑person interactions; address inquiries, resolve concerns, and provide proactive updates throughout the order lifecycle.
• Team Collaboration: Partner with sales, production, and installation crews to synchronize efforts, share critical information, and achieve on‑time delivery targets.
• Safety & Cleanliness: Uphold arenaflex’s safety standards by maintaining a clean, hazard‑free work environment and adhering to proper lifting techniques.
• Physical Handling: Safely lift, move, and load materials weighing up to 100 lbs, employing proper ergonomics and equipment as needed.

Essential Qualifications

• High school diploma or equivalent; additional technical or logistics training is a plus.
• Demonstrated reliability with a strong work ethic and meticulous attention to detail.
• Physical ability to lift and maneuver items up to 100 lbs on a regular basis.
• Exceptional organizational and time‑management skills, with the capacity to prioritize multiple tasks in a fast‑moving environment.
• Clear, confident communication and interpersonal abilities; comfortable representing arenaflex to clients and internal teams.
• Proven experience in a customer‑service or logistics role, preferably within manufacturing, construction, or related fields.
• Valid driver’s license and a clean driving record; willingness to travel to client sites as required.

Preferred Qualifications & Additional Skills

• Experience with warehouse management systems (WMS) or inventory tracking software.
• Familiarity with measurement tools such as laser distance meters, tape measures, and digital calipers.
• Basic understanding of construction drawings, architectural plans, or window framing specifications.
• Ability to read and interpret work orders, shipping manifests, and installation schedules.
• Customer‑service certifications or training (e.g., CSIA, Six Sigma Green Belt) that demonstrate a commitment to service excellence.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort using mobile devices for data entry.

Core Competencies for Success

• Problem Solving: Anticipate logistical challenges and devise practical solutions before they impact the customer experience.
• Team Orientation: Foster collaborative relationships across departments, sharing information openly and supporting colleagues to achieve shared goals.
• Adaptability: Thrive in a dynamic environment where priorities shift; remain calm and effective under pressure.
• Professional Presence: Represent arenaflex with poise, wearing appropriate attire and maintaining a courteous demeanor during client interactions.
• Safety Mindset: Prioritize personal and team safety, adhering to OSHA guidelines and arenaflex’s internal safety protocols.

Career Growth & Development Opportunities

arenaflex is committed to investing in its people. As a Logistics and Customer Service Coordinator, you will have access to a structured development pathway that includes:

• On‑the‑job training with seasoned logistics and installation managers.
• Cross‑functional exposure to sales, production planning, and project management.
• Mentorship programs designed to accelerate skill acquisition and leadership potential.
• Opportunities to pursue certifications in supply chain management, lean manufacturing, or customer experience excellence.
• Clear promotion tracks toward senior logistics roles, operations supervision, or customer service management.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization. While exact compensation will be discussed during the interview process, candidates can expect:

• Market‑aligned base salary with performance‑based incentives.
• Comprehensive health coverage, including medical, dental, and vision plans.
• Retirement savings options such as a 401(k) plan with company matching contributions.
• Paid time off (PTO) and holiday pay to support work‑life balance.
• Employee assistance programs, wellness initiatives, and access to on‑site fitness facilities.
• Company‑provided vehicle or mileage reimbursement for client site visits.
• Continuous learning budget for courses, conferences, and professional development.

Work Environment & Culture at arenaflex

Our workplace is built on a foundation of respect, collaboration, and innovation. At arenaflex you will find:

• A supportive team atmosphere where ideas are welcomed and contributions are recognized.
• State‑of‑the‑art warehouse facilities equipped with modern material handling equipment.
• Regular safety briefings, team huddles, and open‑door communication with leadership.
• Celebrations of milestones, employee achievements, and community outreach events.
• Flexibility to balance field work with office‑based tasks, ensuring a varied and engaging day‑to‑day experience.

Application Process

If you are ready to bring your logistics expertise, customer‑service passion, and hands‑on problem‑solving abilities to a thriving organization, we encourage you to apply today. Please submit your updated résumé along with a concise cover letter that highlights why you are the ideal fit for this role at arenaflex.

We look forward to reviewing your application and exploring how your talents can contribute to the continued success of arenaflex.

Apply Now – Join arenaflex