Customer Service Representative / Teller – Full‑Time Banking Operations Specialist at arenaflex

About arenaflex – A Community Banking Leader

arenaflex is a trusted, high‑quality community bank serving the Midwest with a deep commitment to personal service, financial empowerment, and long‑term relationships. With a footprint that spans Minnesota, North Dakota, and Wisconsin, arenaflex offers a comprehensive suite of banking products—including deposit accounts, loans, mobile and online banking, bill pay, e‑Statements, cash management, credit and debit cards, electronic payments, ATMs, safe deposit boxes, wealth management, and investment services. Our mission is simple yet powerful: determine needs, develop relationships, and deliver solutions. By leveraging the robust support infrastructure of our parent holding company, arenaflex enables its bankers to focus on what truly matters—building lasting connections with customers and helping them achieve their financial goals.

Why Join arenaflex?

At arenaflex, you will become part of a collaborative, people‑first culture that values integrity, innovation, and community impact. Our employees enjoy a supportive environment where professional growth is encouraged, and every team member is empowered to make a difference. Whether you are just starting your banking career or looking to deepen your expertise, arenaflex provides the tools, training, and mentorship needed to thrive.

Position Overview

The Customer Service Representative / Teller role is a full‑time, front‑line position based in our Apple Valley branch. You will be the face of arenaflex, delivering exceptional service to both existing customers and walk‑in visitors. This role blends traditional teller duties with modern customer service responsibilities, ensuring that every interaction is handled with professionalism, accuracy, and a genuine smile.

Key Responsibilities

• Process routine financial transactions—including deposits, withdrawals, transfers, loan payments, and check cashing—while adhering to arenaflex’s strict compliance and security standards.
• Provide accurate and courteous assistance to customers and non‑customers, answering inquiries, resolving issues, and guiding them to appropriate resources.
• Demonstrate thorough knowledge of arenaflex’s product portfolio and proactively cross‑sell relevant banking solutions such as savings accounts, credit cards, and digital banking tools.
• Conduct detailed research on customer accounts, transaction histories, and service requests to deliver timely resolutions.
• Maintain a balanced cash drawer, reconcile daily transactions, and prepare end‑of‑day reports with precision.
• Identify opportunities to enhance the customer experience, offering suggestions for process improvements and participating in branch initiatives.
• Collaborate closely with branch managers, loan officers, and other team members to ensure seamless service delivery.
• Stay current on regulatory changes, internal policies, and industry best practices to safeguard both the customer and the bank.

Essential Qualifications

• High school diploma or GED required; associate’s degree in business, finance, or a related field is a plus.
• Minimum of 1‑2 years of experience in a customer‑facing role, preferably within a banking or financial services environment.
• Demonstrated ability to handle cash accurately, maintain confidentiality, and follow strict procedural guidelines.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong attention to detail, organizational skills, and the ability to multitask in a fast‑paced setting.
• Proficiency with core banking software, Microsoft Office Suite, and basic computer troubleshooting.
• Flexibility to work varied hours, including occasional evenings or weekends, as branch needs dictate.

Preferred Qualifications

• Previous teller experience in a community bank or credit union.
• Certification such as Certified Bank Teller (CBT) or equivalent.
• Experience with digital banking platforms, mobile app support, and online account management.
• Demonstrated track record of meeting or exceeding sales and cross‑selling targets.
• Knowledge of anti‑money‑laundering (AML) regulations and Know‑Your‑Customer (KYC) procedures.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate needs, listen actively, and deliver solutions that exceed expectations.
• Analytical Thinking: Skill in reviewing transaction details, identifying discrepancies, and conducting thorough investigations.
• Team Collaboration: Willingness to support colleagues, share knowledge, and contribute to a positive branch atmosphere.
• Adaptability: Comfort with evolving technology, new product launches, and changing regulatory environments.
• Integrity & Ethics: Commitment to upholding arenaflex’s high standards of confidentiality, honesty, and compliance.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Representative / Teller, you will have access to:

• Structured onboarding and continuous training programs covering banking fundamentals, compliance, and advanced product knowledge.
• Mentorship from seasoned branch managers and senior bankers who will guide your professional trajectory.
• Opportunities to transition into specialized roles such as Personal Banker, Loan Officer, or Wealth Management Associate.
• Support for external certifications and industry conferences to broaden your expertise.
• Regular performance reviews that identify strengths, set goals, and map out clear pathways for promotion.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package complemented by a comprehensive benefits suite designed to support your health, financial security, and work‑life balance:

• High‑deductible health plan with 100% coverage for preventive services and prescription medications.
• Flexible Spending Account (FSA) options for medical and dependent care expenses.
• Life, accident, and disability insurance coverage to protect you and your loved ones.
• Dental and vision plans with generous employer contributions.
• 401(k) retirement plan with profit‑sharing contributions and matching options.
• Employee Assistance Program (EAP) offering counseling, financial advice, and wellness resources.
• Paid time off, holidays, and additional leave for community service or personal development.
• Employee discounts on arenaflex banking products and services.

Work Environment & Culture at arenaflex

Our branches are designed to be welcoming spaces where customers feel comfortable and employees feel valued. At arenaflex you will experience:

• A collaborative team atmosphere that encourages open communication and shared success.
• Regular branch‑wide events, community outreach programs, and volunteer initiatives that reinforce our commitment to the neighborhoods we serve.
• State‑of‑the‑art technology tools that streamline daily tasks and enable you to focus on relationship building.
• A leadership team that is approachable, supportive, and dedicated to fostering a culture of continuous improvement.
• Recognition programs that celebrate outstanding performance, innovative ideas, and exceptional customer service.

Application Process

If you are passionate about delivering top‑tier service, thrive in a dynamic banking environment, and are eager to grow your career with a forward‑thinking community bank, we want to hear from you. To apply, please submit your resume and a brief cover letter outlining why you are the ideal fit for the Customer Service Representative / Teller role at arenaflex.

Join arenaflex Today

Become part of a legacy of trust, community focus, and financial excellence. At arenaflex, your contributions directly impact the lives of individuals, families, and businesses across the Midwest. Take the next step in your professional journey—apply now and help us shape the future of community banking.