Bilingual Property & Casualty Licensed Insurance Agent – Customer Service & Sales (Spanish) – Remote, Full‑Time

About arenaflex – A Global Leader in Business Process Management

arenaflex is a world‑renowned Business Process Management (BPM) powerhouse that partners with more than 400 organizations across a broad spectrum of industries, including banking, healthcare, insurance, manufacturing, retail, logistics, telecommunications, travel, and utilities. Our mission is simple yet powerful: enable our clients to outperform their competition through innovative service delivery, deep domain expertise, and a collaborative partnership model. With a robust North American delivery hub, cutting‑edge communication infrastructure, and a culture built on the CIRCLE of values—Client First, Integrity, Respect, Collaboration, Learning, and Excellence—arenaflex offers a dynamic environment where talent thrives and careers accelerate.

Why Join arenaflex?

At arenaflex, you’ll experience a culture of outperformance, celebration, and continuous learning. We reward dedication with a comprehensive benefits suite that includes 401(k) matching, health, dental, and vision coverage, generous paid time off, and flexible work‑from‑home options. Our employees enjoy a supportive community, regular recognition programs, and opportunities to grow both personally and professionally.

Position Overview

We are seeking a motivated, bilingual (English/Spanish) Property & Casualty (P&C) Licensed Insurance Agent to join our Customer Service team. In this role, you will be the primary point of contact for both agents and policyholders, handling inquiries, processing policy changes, and delivering exceptional service across multiple communication channels. This is a remote, full‑time position with a structured training program, flexible shift options, and a clear path for advancement within arenaflex’s expansive insurance practice.

Key Responsibilities

• Provide prompt, courteous, and accurate responses to inbound and outbound customer and agent inquiries regarding P&C policies, billing, and coverage details.
• Assess client insurance needs through thorough questioning, recommend appropriate coverage options, and effectively market arenaflex’s insurance products.
• Process policy endorsements, cancellations, renewals, and other licensing‑required changes while maintaining compliance with state regulations.
• Document all interactions in arenaflex’s CRM system, ensuring data integrity and timely follow‑up.
• Manage multiple communication streams simultaneously (phone, email, chat) while maintaining a high level of professionalism.
• Collaborate with underwriting, claims, and sales teams to resolve complex issues and deliver seamless customer experiences.
• Participate actively in the structured training curriculum, including self‑directed learning modules, facilitator‑led sessions, and live‑call simulations.
• Adhere to arenaflex’s attendance and performance standards during the onboarding and nesting phases.
• Contribute ideas for process improvements and share best practices with peers and supervisors.

Essential Qualifications

• Minimum of 1 year proven experience in a customer service or sales environment, preferably within the insurance industry.
• Active Property & Casualty insurance license in the state(s) where you will be servicing customers.
• Fluent in both English and Spanish (spoken and written) – bilingual capability is mandatory.
• Strong knowledge of P&C insurance products, policy structures, and industry regulations.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and comfort navigating multiple online applications.
• High typing speed and accuracy, with demonstrated multitasking ability across chat, email, and phone platforms.
• Self‑motivated learner who can thrive in a hybrid virtual training environment, maintaining camera presence and active participation during facilitator‑led sessions.

Preferred Qualifications & Additional Skills

• Prior experience handling insurance policy changes that require a licensed professional.
• Familiarity with CRM or ticketing systems such as Salesforce, ServiceNow, or arenaflex’s proprietary platform.
• Certification in customer service excellence (e.g., HDI, COPC) or related insurance designations (CIC, AIC).
• Demonstrated ability to work flexible schedules, including evenings, weekends, and holidays, to support a 7‑day service model.
• Strong problem‑solving mindset and a commitment to continuous improvement.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. Upon successful completion of the 9‑week training program (including 2 weeks of nesting), you will have access to:

• Advanced product training and specialty certifications (e.g., Commercial Lines, Cyber Insurance).
• Mentorship programs pairing you with senior agents and managers.
• Internal mobility pathways to roles such as Account Manager, Underwriting Assistant, or Claims Specialist.
• Leadership development tracks for high‑performing agents interested in supervisory or managerial positions.
• Regular webinars, workshops, and e‑learning modules covering industry trends, regulatory updates, and soft‑skill enhancement.

Work Environment & Culture at arenaflex

Our remote workforce enjoys a collaborative, inclusive, and performance‑driven culture. Key cultural pillars include:

• Client First: Every decision is guided by the goal of delivering superior value to our clients.
• Integrity & Respect: We uphold ethical standards and treat every colleague and client with dignity.
• Collaboration: Cross‑functional teams work together to solve challenges and innovate.
• Learning: Continuous education is encouraged through tuition assistance, certifications, and internal knowledge sharing.
• Excellence: High performance is recognized through awards, bonuses, and career advancement.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $20.00 to $22.00, commensurate with experience, location, and qualifications. Additional compensation components may include performance‑based bonuses, incentive pay, and commission opportunities.

Our benefits package is designed to support your health, financial security, and work‑life balance:

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company match.
• Life and accidental death & dismemberment (AD&D) coverage.
• Paid Time Off (PTO), floating holidays, and sick leave.
• Employee Assistance Program (EAP) for personal and professional support.
• Flexible remote work arrangement with home office stipend.
• Opportunities to participate in shift‑bid processes, allowing you to influence your preferred schedule based on performance and seniority.

Schedule & Training Details

Start Date: September 17 2025

Training Duration: 9–11 weeks, combining self‑directed learning, facilitator‑led sessions, and live‑call practice. Training is conducted virtually; you will be expected to keep your camera on and actively engage during live sessions.

Typical Shift Options (all EST):

• 10:00 AM – 6:30 PM (most common), Thursday & Friday off.
• 7:00 AM – 3:30 PM, Sunday & Wednesday off.
• 1:00 PM – 9:30 PM, Tuesday & Wednesday off.

Shift changes are managed through a bid process that considers performance metrics and employee preferences, occurring 1–2 times per year.

Attendance & Performance Expectations

During the formal education phase (training + nesting), perfect attendance is required to ensure you receive the full breadth of knowledge and hands‑on experience. Your engagement, punctuality, and ability to meet learning milestones will directly influence your ranking for shift bids and future advancement opportunities.

Application Process

If you are ready to launch a rewarding career with arenaflex, bring your bilingual expertise, insurance license, and passion for customer service to a company that values growth and excellence. Click the link below to submit your application and begin your journey with arenaflex.

Apply to this position at arenaflex

Join arenaflex Today

Are you driven, bilingual, and ready to make an impact in the insurance industry? arenaflex is looking for dedicated professionals who thrive in a fast‑paced, client‑focused environment. Take the next step in your career—apply now and become part of a global leader that celebrates your success.