Customer Service Representative – ServiceTitan Specialist for Residential Door & Home Solutions at arenaflex

About arenaflex

arenaflex is a fast‑growing leader in the residential services industry, delivering premium door installation, repair, and home‑improvement solutions to homeowners across the United States. With a heritage rooted in craftsmanship, technology, and a relentless focus on customer satisfaction, arenaflex has built a reputation for excellence that extends beyond the products we install to the experiences we create. Our team operates like a close‑knit family, where every member is empowered to innovate, collaborate, and make a tangible impact on the lives of our customers. As we continue to expand our footprint, we are looking for passionate, service‑driven professionals to join us on this exciting journey.

Why This Role Matters

In today’s competitive home‑services market, the first impression a customer receives often determines long‑term loyalty. As a Customer Service Representative at arenaflex, you will be the voice and face of the company, guiding homeowners through their service journey, resolving challenges, and ensuring that each interaction reflects our commitment to quality and care. This is not just a support position—it is a strategic role that directly influences brand perception, repeat business, and referral growth.

Role Overview

Working a consistent schedule of 8 am – 4 pm EST, you will engage with customers via phone, email, and live chat, delivering empathetic, solution‑focused service. You will become an expert on arenaflex’s product portfolio, service processes, and the ServiceTitan platform—a critical tool that powers our scheduling, dispatch, and customer relationship management. Your ability to navigate high‑volume interactions while maintaining accuracy and professionalism will be essential to our success.

Key Responsibilities

• Serve as the primary point of contact for customers, handling inbound calls, emails, and chat messages with a friendly and professional demeanor.
• Utilize ServiceTitan to schedule appointments, update job statuses, and document all customer interactions accurately.
• Diagnose and resolve a wide range of service inquiries, from routine maintenance requests to complex installation challenges, ensuring timely and satisfactory outcomes.
• Collaborate closely with field technicians, sales teams, and operations managers to coordinate service delivery and close communication loops.
• Identify opportunities to upsell or cross‑sell additional arenaflex services that align with the customer’s needs, contributing to revenue growth.
• Maintain meticulous records of each interaction, ensuring data integrity within ServiceTitan and other CRM tools.
• Continuously expand product knowledge by participating in training sessions, reading technical manuals, and staying current on industry trends.
• Provide feedback to leadership on recurring customer pain points, suggesting process improvements and enhancements to the service workflow.
• Adhere to company policies regarding privacy, safety, and compliance, including background checks and drug screenings.

Essential Qualifications

• Minimum of 1 year of experience in a customer service or call‑center environment; experience in home services or technology sectors is a strong advantage.
• Demonstrated proficiency with ServiceTitan (required) or similar field service management software.
• Exceptional verbal and written communication skills, with a talent for active listening and clear articulation.
• Strong organizational abilities, capable of managing multiple tasks, prioritizing effectively, and meeting deadlines in a fast‑paced setting.
• High school diploma or equivalent; additional education or certifications in customer service, business, or related fields are a plus.
• Ability to remain calm, courteous, and solution‑oriented under pressure, especially during peak call volumes.

Preferred Qualifications & Additional Attributes

• Experience in the residential door, window, or broader home‑improvement industry.
• Familiarity with CRM platforms beyond ServiceTitan, such as Salesforce or HubSpot.
• Proven track record of meeting or exceeding performance metrics (e.g., average handle time, first‑call resolution, customer satisfaction scores).
• Demonstrated teamwork, with a willingness to share knowledge and mentor newer team members.
• Passion for continuous learning and professional development, seeking out opportunities to grow within arenaflex.

Core Skills & Competencies

• Empathy & Customer Focus: Ability to understand and anticipate customer needs, delivering personalized solutions.
• Problem‑Solving: Quick thinking and resourcefulness to troubleshoot issues and provide accurate information.
• Technical Acumen: Comfort navigating software tools, databases, and digital communication channels.
• Communication: Clear, concise, and persuasive writing and speaking skills.
• Time Management: Efficiently juggle multiple conversations and tasks without sacrificing quality.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.

Career Growth & Development Opportunities

arenaflex believes that our employees’ growth fuels our collective success. As a Customer Service Representative, you will have access to a robust training curriculum that includes:

• Comprehensive onboarding covering product lines, service processes, and advanced ServiceTitan functionalities.
• Ongoing mentorship from senior team members and managers who are invested in your professional trajectory.
• Opportunities to transition into specialized roles such as Service Coordinator, Operations Analyst, or Sales Support Specialist.
• Leadership development pathways that prepare high‑performing individuals for supervisory or managerial positions.
• Regular workshops on communication techniques, conflict resolution, and customer experience best practices.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage ranging from $18 – $22 USD, reflective of experience and performance. In addition to base pay, you may be eligible for commission or incentive programs tied to service upsell and customer satisfaction metrics.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance with multiple plan options.
• Paid Time Off (PTO) and paid holidays to support work‑life balance.
• 401(k) retirement plan with company matching contributions.
• Employee discount on arenaflex products and services.
• Employee referral bonuses for successful hires.
• Access to wellness programs, including mental‑health resources and fitness incentives.
• Continuous learning stipends for certifications, courses, or conferences.

Work Environment & Culture at arenaflex

Our Moorestown, NJ office is a vibrant hub where collaboration, creativity, and camaraderie thrive. The culture at arenaflex is built on three pillars:

• Team‑First Mindset: Every voice matters, and we celebrate collective achievements.
• Growth Orientation: We promote from within, recognizing and rewarding dedication and talent.
• Customer‑Centric Excellence: Our mission is to exceed expectations, and we empower employees to make decisions that benefit the customer.

Whether you’re sharing a coffee break, participating in monthly town‑hall meetings, or contributing ideas during innovation sprints, you’ll find a supportive environment that encourages you to bring your authentic self to work.

Application Process & Next Steps

If you are ready to become a pivotal part of arenaflex’s customer‑experience team, we invite you to submit your application today. Our hiring process includes:

• Online application submission with your resume and a brief cover letter.
• Initial phone screening to discuss your background and motivations.
• In‑depth interview with the hiring manager focusing on scenario‑based questions.
• Technical assessment on ServiceTitan usage (if applicable).
• Pre‑employment background check, drug screening, and motor vehicle record verification.

We are an equal opportunity employer. arenaflex is committed to fostering an inclusive workplace where diversity of thought, experience, and background is celebrated. Reasonable accommodations are available for qualified individuals with disabilities; please let us know if you need assistance during the application process.

Join arenaflex and Make an Impact

At arenaflex, you will not only develop a rewarding career—you will help shape the future of residential services for thousands of homeowners. If you thrive on solving problems, love interacting with people, and are eager to grow within a dynamic, forward‑thinking organization, we want to hear from you. Apply now and start your journey with arenaflex today!