Senior Customer Engineer – Microsoft 365, Copilot, SharePoint & Cloud Collaboration Solutions

About arenaflex – Pioneering the Future of Digital Collaboration

At arenaflex, we are on a mission to transform how organizations work, communicate, and innovate in the cloud era. As a global leader in digital workplace services, we empower thousands of enterprises to unlock the full potential of Microsoft 365, SharePoint, and emerging AI‑driven tools such as Copilot. Our culture blends cutting‑edge technology, relentless customer focus, and a collaborative spirit that fuels continuous learning and growth. If you thrive in a fast‑moving environment where every day brings a new challenge and an opportunity to make a tangible impact, you’ll feel right at home at arenaflex.

Why This Role Matters – The Impact You’ll Have

The Customer Engineer – Microsoft 365, Copilot, SharePoint role sits at the heart of arenaflex’s service delivery engine. You will be the trusted technical advisor for our enterprise customers, guiding them through complex migrations, optimizing their collaboration ecosystems, and ensuring seamless adoption of AI‑enhanced productivity tools. Your expertise will directly influence customer satisfaction, operational efficiency, and the strategic success of organizations across diverse industries.

Key Responsibilities – What You’ll Do Every Day

• Microsoft 365 & SharePoint Administration: Design, deploy, and govern SharePoint Online environments; configure site collections, libraries, and custom solutions that align with business objectives.
• Copilot Integration & Management: Implement and manage Microsoft 365 Copilot across tenant environments, ensuring AI features are securely enabled, properly configured, and delivering measurable productivity gains.
• OneDrive for Business Oversight: Administer OneDrive policies, storage quotas, and synchronization settings to guarantee data integrity and user compliance.
• Technical Issue Resolution: Diagnose and resolve high‑severity customer incidents, especially those involving Outlook, Teams, and other core Office applications, while maintaining composure under pressure.
• Deployment Automation: Leverage SCCM, MECM, Intune, and Cloud Update mechanisms to orchestrate seamless roll‑outs of Microsoft 365 Apps, ensuring minimal disruption and consistent version control.
• License & Activation Management: Oversee perpetual and subscription licensing models, enforce activation best practices, and align software usage with corporate governance policies.
• Migration & Upgrade Leadership: Lead end‑to‑end migration projects from on‑premises infrastructures to cloud‑based solutions; guide customers through transitions from Office 2016 to Office 2019, Office LTSC 2021, and the latest Microsoft 365 Apps.
• Installation Modernization: Convert legacy MSI‑based installations to Click‑to‑Run (C2R) packages, optimizing deployment speed, patch management, and security posture.
• Collaboration with Cross‑Functional Teams: Partner with sales, professional services, and product engineering to deliver holistic solutions that address both technical and business challenges.
• Documentation & Knowledge Sharing: Produce clear, concise technical documentation, run‑books, and best‑practice guides; mentor junior engineers and contribute to internal knowledge bases.

Essential Qualifications – What We Require

• Minimum 10+ years of overall IT experience, demonstrating a progressive career in enterprise environments.
• At least 5 years of hands‑on experience with Microsoft 365 Apps (including deployment, administration, and troubleshooting).
• Deep familiarity with the Microsoft 365 Admin Center and its suite of governance tools.
• Proficiency in the web versions of Word, Excel, PowerPoint, and Outlook, with a track record of supporting end‑users in complex scenarios.
• Solid understanding of both local and cloud‑based group policies, including Conditional Access and Mobile Device Management (MDM) policies.
• Experience navigating environment‑specific challenges involving third‑party add‑ins, custom scripts, and integration points.
• Exceptional problem‑solving and analytical abilities, with a methodical approach to root‑cause analysis.
• Outstanding communication skills—both written and verbal—and a customer‑centric mindset that builds trust and confidence.
• Demonstrated ability to work autonomously as well as collaboratively within multidisciplinary teams.

Preferred Qualifications – Nice‑to‑Have Extras

• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent.
• Hands‑on experience with PowerShell scripting for automation of Office 365 tasks.
• Background in managing hybrid environments that blend on‑premises Exchange/SharePoint with cloud services.
• Familiarity with Azure AD, Azure Information Protection, and security compliance frameworks (e.g., ISO 27001, NIST).
• Experience delivering technical workshops or webinars to large audiences.

Core Skills & Competencies – What Will Make You Successful

• Technical Acumen: Mastery of Microsoft 365 suite, SharePoint Online architecture, and AI‑driven productivity tools.
• Customer Advocacy: Ability to translate technical jargon into business value, ensuring customers feel heard and supported.
• Project Management: Strong organizational skills to juggle multiple migration projects, timelines, and stakeholder expectations.
• Collaboration: Comfortable partnering with sales, product, and support teams to deliver end‑to‑end solutions.
• Continuous Learning: Proactive attitude toward staying current with Microsoft roadmaps, emerging features, and industry best practices.
• Adaptability: Thrive in a dynamic environment where priorities shift and new technologies emerge rapidly.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its people. As a Customer Engineer, you will have access to:

• Mentorship Programs: Pairing with senior architects and industry veterans to accelerate skill acquisition.
• Certification Sponsorship: Full reimbursement for relevant Microsoft certifications and related training courses.
• Learning Days: Dedicated paid days each quarter to explore new technologies, attend conferences, or complete online courses.
• Career Pathways: Clear progression routes toward Senior Engineer, Solutions Architect, or Technical Program Manager roles.
• Innovation Labs: Opportunities to pilot emerging AI tools, contribute to internal product enhancements, and showcase thought leadership.

Work Environment & Culture – Life at arenaflex

Our culture is built on three pillars: Collaboration, Innovation, and Well‑Being. Whether you work from a modern office hub or remotely, you’ll experience:

• Flexible Work Arrangements: Remote‑first policy with optional office days for team bonding.
• Inclusive Community: Employee resource groups, diversity initiatives, and a supportive leadership team that values every voice.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental‑health resources; and wellness stipends.
• Recognition Programs: Regular awards for technical excellence, customer impact, and teamwork.
• Social Connections: Virtual coffee chats, quarterly town halls, and annual retreats to foster camaraderie.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior technical roles.
• Performance‑based bonuses tied to project success and customer satisfaction metrics.
• Comprehensive medical, dental, and vision insurance plans for you and your dependents.
• Generous 401(k) retirement plan with company matching contributions.
• Paid time off, holidays, and additional paid learning days to support work‑life balance.
• Employee Assistance Program (EAP) offering counseling, financial advice, and legal support.
• Access to the latest hardware and software tools needed to excel in your role.

How to Apply – Join arenaflex Today

If you are ready to leverage your Microsoft 365 expertise, drive transformative cloud migrations, and become a champion for AI‑enhanced collaboration, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

Apply to this role at arenaflex

We look forward to welcoming a passionate, customer‑focused engineer to our growing team. Let’s shape the future of work together!