Job Title: Experienced Customer Service Representative – Union Benefits Specialist (REMOTE WORK)

Join arenaflex, a rapidly growing company revolutionizing the way labor unions, credit unions, and associations provide benefits to their members.

At arenaflex, we're passionate about empowering union members with the benefits they deserve. With over 20,000 union associations across southern California, we're committed to delivering exceptional service and support to our clients. As a Customer Service Representative – Union Benefits Specialist, you'll play a vital role in educating members about the benefits available to them through their union affiliation.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of union benefits. We're dedicated to providing a genuine career opportunity for our team members, with a focus on training, mentorship, growth, and financial success. Our company culture is built on the values of self-motivation, leadership, customer service, integrity, and a desire for professional development and growth.

Key Responsibilities:

• Provide exceptional customer service to union members, educating them about the benefits available to them through their union affiliation.
• Answer phone calls, respond to emails, and engage with members through various communication channels to ensure their needs are met.
• Work closely with union associations to understand their specific needs and provide tailored solutions.
• Upsell or cross-sell additional benefits to members who desire to opt-in, while maintaining a customer-centric approach.
• Collaborate with internal teams to resolve member inquiries and concerns in a timely and professional manner.
• Stay up-to-date on industry trends, union regulations, and company policies to provide accurate and informed support to members.

Requirements for Consideration:

• Flexibility to work a variety of hours, including evenings and weekends.
• Fluent in English (Bilingual in any language is a plus but not required).
• Proven customer service skills, with a focus on empathy, active listening, and problem-solving.
• Ability to work independently and as part of a team, with a strong sense of self-motivation and leadership.
• Basic computer skills, including proficiency in Microsoft Office and Google Suite.
• Strong communication and interpersonal skills, with the ability to build rapport with union members and internal stakeholders.

Benefits Package:

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:

• Health insurance reimbursement for all staff (upon qualification).
• Life insurance at no cost.
• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan).
• UNION BENEFITS - Our staff also belong to a union which includes benefits.
• Free college classes for all members.
• Student Debt Reduction Program.
• Scholarship access for members and their children.
• Union provides life insurance (in addition to our company) for all members.
• Roadside assistance for all members.
• Identity Theft Protection for all members.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our team members grow and develop their careers. You'll have access to:

• Regular training and mentorship programs to enhance your skills and knowledge.
• Opportunities for professional development and advancement within the company.
• A supportive and collaborative work environment that encourages learning and growth.

Work Environment and Company Culture:

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members enjoy a dynamic and supportive work environment that's built on the principles of self-motivation, leadership, customer service, integrity, and a desire for professional development and growth.

Compensation, Perks, and Benefits:

As a valued member of the arenaflex team, you'll enjoy a competitive compensation package that includes a salary, benefits, and perks. We're committed to providing a fair and equitable compensation structure that reflects your skills, experience, and contributions to the company.

How to Apply:

If you're a motivated and customer-focused individual who's passionate about union benefits, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Don't miss out on this chance to join a dynamic and innovative company that's changing the face of union benefits. Apply now to become a part of the arenaflex team!