Experienced Customer Service Specialist/Call Center Representative – Global Car Rental Experience

At arenaflex, we're passionate about delivering exceptional customer experiences that drive loyalty and retention. As a key member of our customer service team, you'll play a vital role in shaping the car rental experience for customers worldwide. If you're a customer-centric professional with a passion for delivering outstanding service, we want to hear from you.

About arenaflex

arenaflex is a leading provider of car rental services, with a global presence and a commitment to excellence. Our team is dedicated to providing exceptional customer experiences, and we're looking for talented individuals who share our passion for delivering outstanding service.

Job Summary

As a Customer Service Specialist/Call Center Representative, you'll be responsible for researching, resolving, and responding to customer inquiries and issues related to their car rental experience. You'll work closely with customers to understand their needs, provide accurate information, and negotiate mutually beneficial solutions that foster customer satisfaction and loyalty.

Key Responsibilities

* Own the interaction with customers by delivering outstanding service as a means to drive and build loyalty, improve retention, and achieve corporate best-in-service goals and objectives.

• Complete responsibility to resolve customer inquiries and problems through effective interaction and negotiation.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections and adjustments.
• Provide accurate rental terms and conditions, including but not limited to pre and post rental transactions, loyalty programs, and negotiation guidelines in accordance with arenaflex policies and standards.
• Accurately enter required data into various arenaflex systems for tracking, reporting, and retention of customer records.
• Successfully meet specific metrics/goals in a performance-driven function, including high customer satisfaction scores, negotiating, and overcoming objections.
• Participate in special projects and/or conduct various other duties as may be required or assigned.

Supervisory Responsibilities

This position does not have formal supervision responsibilities.

What We're Looking For

We're seeking a highly motivated and customer-centric individual with a passion for delivering outstanding service. The ideal candidate will have:

• Local residence within 50 miles of the Tulsa Contact Center Office, 4500 S 129th East Avenue, Tulsa, OK 74134.
• High School Diploma required; Associate's degree preferred.
• Three years of related job experience in a fast-paced customer service position.
• For work-from-home (WFH) roles, previous WFH experience is preferred.

Required Knowledge, Skills, and Abilities

* Excellent analytical and mathematical skills, attention to detail, and ability to work independently and in teams.

• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical and organizational skills.
• Ability to handle complex customer issues while maintaining a positive attitude.
• Excellent verbal and written English communication skills and active listening.
• Active participation in virtual training sessions is required.
• Advance PC skills using MS Outlook, MS Office, and multiple internal systems for case management, reservations, etc.
• Ability to demonstrate strong initiative to exceed expectations.
• Regular and punctual attendance.
• WFH employees must maintain a non-disruptive, distraction-free, designated, safe, and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner.
• WFH employees must maintain high-speed internet sufficient to provide secure, consistent, and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms.

Benefits

We offer a competitive salary, bonus potential, and comprehensive benefits, including:

• Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D, PTO, and 401K Savings Plan with company match of 6%.
• The base salary for this position is $16.50 hourly. Factors that may affect starting pay within this range may include skills, education, experience, and other qualifications of the successful candidate.

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application by June 6th, 2025.

Equal Opportunity Employer

arenaflex is an equal opportunity employer – M/F/Veterans/Disabled. We are committed to creating a diverse and inclusive work environment that values and respects all individuals.

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