Operations Support Associate (PST Hours, Remote Data Entry) – Join arenaflex in Revolutionizing Healthcare for Underserved Communities

At arenaflex, we're a mission-driven organization reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. Our innovative approach empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. We're building a care model that leverages AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. As one of the largest Enhanced Care Management providers in California, we're on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At arenaflex, we're not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making:

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

arenaflex has been featured in various publications, including:

• Forbes: For arenaflex, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from arenaflex
• Axios: arenaflex collects $9M for Medicaid-based care

About the Opportunity

arenaflex is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We're seeking a highly motivated full-time Ops Support Associate who is willing to think creatively and operationally to help our team change the way people access healthcare. As the Ops Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement.

Key Responsibilities

As an Ops Support Associate, you will:

• Own key Ops Support initiatives: Take ownership of key operational support processes and initiatives, ensuring timely completion and continuous improvement.
• Proactively monitor and report on key operational support processes and metrics: Regularly monitor and report on key operational support processes and metrics, identifying areas for improvement and implementing changes as needed.
• Support a team of documentation analysts: Troubleshoot and monitor project progress, providing support and guidance as needed to ensure successful project outcomes.
• Complete and monitor ECM and CHW program authorizations and annual reauthorizations: Ensure patient enrollment and continuation of care by completing and monitoring ECM and CHW program authorizations and annual reauthorizations.
• Work with partnered health plans: Understand program denials and flag any enrollment issues, working with partnered health plans to resolve issues and ensure patient enrollment.
• Provide backend support for transitions of care and referrals: Ensure closed-loop follow-up from the care team by providing backend support for transitions of care and referrals.
• Provide clear, timely communication to our care team: Communicate enrollment changes or status updates to our care team in a clear and timely manner.
• Support Care Operations leaders in owning and optimizing key standard processes: Become efficient in your role and propose ways to improve, supporting Care Operations leaders in owning and optimizing key standard processes.

Essential Qualifications

To be successful in this role, you will need:

• 1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support

• Confidence to own your role and propose solutions to be successful: You will be expected to take ownership of key operational support processes and initiatives, proposing solutions to improve efficiency and effectiveness.

• A results-driven attitude with a proven track record of exceeding performance indicators: You will be expected to deliver results-driven outcomes, exceeding performance indicators and contributing to the success of our Care Operations team.
• Reliability and comfort in an ever-changing environment: You will be working in an environment that is constantly evolving to improve the wellbeing of underserved communities through increased access to high-quality care.
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously: You will be expected to be proficient in utilizing multiple technology platforms simultaneously, including GoogleSuite applications, Slack, and Looker (or other comparable data tools).
• Excellent proficiency with technology: You will be expected to be proficient in utilizing technology to support operational support processes and initiatives.
• Requires a quiet, HIPAA-compliant, and internet-connected space: You will need to work in a quiet, HIPAA-compliant, and internet-connected space to ensure the security and confidentiality of patient data.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working with Medicaid and Medicare populations: You will have experience working with Medicaid and Medicare populations, understanding the complexities of these programs and the challenges faced by patients and providers.
• Knowledge of care coordination and care management: You will have knowledge of care coordination and care management principles, understanding the importance of seamless transitions of care and referrals.
• Experience working in a clinically integrated network: You will have experience working in a clinically integrated network, understanding the importance of collaboration and coordination between providers and payers.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills: You will need to be able to analyze complex data and identify areas for improvement, proposing solutions to improve efficiency and effectiveness.
• Excellent communication and interpersonal skills: You will need to be able to communicate effectively with our care team, partnered health plans, and other stakeholders, building strong relationships and ensuring seamless transitions of care and referrals.
• Ability to work in a fast-paced environment: You will need to be able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong technical skills: You will need to be proficient in utilizing multiple technology platforms simultaneously, including GoogleSuite applications, Slack, and Looker (or other comparable data tools).
• Ability to maintain confidentiality and handle sensitive information: You will need to be able to maintain confidentiality and handle sensitive information, ensuring the security and confidentiality of patient data.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for career growth and learning, including:

• Professional development opportunities: You will have access to professional development opportunities, including training and education programs, to help you grow and develop in your role.
• Mentorship and coaching: You will have access to mentorship and coaching, providing guidance and support as you navigate your role and career.
• Opportunities for advancement: You will have opportunities for advancement, including promotions and new roles, as you grow and develop in your career.

Work Environment and Company Culture

arenaflex is a remote-friendly organization, offering a flexible and supportive work environment. Our company culture is built on a set of core values, including:

• Collaboration and teamwork: We believe in the importance of collaboration and teamwork, working together to achieve our mission and goals.
• Innovation and creativity: We believe in the importance of innovation and creativity, encouraging experimentation and risk-taking to drive growth and improvement.
• Continuous learning and development: We believe in the importance of continuous learning and development, providing opportunities for growth and development to help our team members succeed.
• Diversity, equity, and inclusion: We believe in the importance of diversity, equity, and inclusion, creating a workplace that is welcoming and inclusive for all.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary: $22-$23 per hour
• Comprehensive health, vision, and dental insurance: We offer comprehensive health, vision, and dental insurance to ensure our team members have access to the care they need.
• Flexible vacation policy: We offer a flexible vacation policy, allowing our team members to take the time they need to recharge and relax.
• 401(k): We offer a 401(k) plan, providing our team members with a secure retirement savings plan.
• Work from home stipend: We offer a monthly $100 work from home stipend to help our team members set up their home workspace.
• Equipment and software: We provide the equipment and software needed for the role, ensuring our team members have the tools they need to succeed.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating a workplace that is welcoming and inclusive for all. We value diversity and strive to provide an inclusive environment for all applicants and employees, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

E-Verify

arenaflex participates in E-Verify to verify employment eligibility for new hires.

Background Check

Any offer of employment at arenaflex is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

Apply Now

If you're a motivated and results-driven individual who is passionate about changing primary care operations for those who need it most, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job