Experienced Customer Experience Concierge – Delivering Exceptional Service in the Arenaflex Centurion Lounge
At Arenaflex, our culture is built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of Team Arenaflex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of Arenaflex. We're seeking an experienced Customer Experience Concierge to join our team at the Arenaflex Centurion Lounge in Salt Lake City. As a key member of our team, you will be responsible for delivering superior service to Arenaflex Card Members visiting our lounge, located in the SLC Airport.
How Will You Make an Impact in This Role?
As a Customer Experience Concierge, you will be the face of Arenaflex to our customers, acting as an ambassador of the brand. Working as a cohesive team, you will have the ability to excite our customers and deliver on the brand promise. A successful Customer Experience Concierge within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment.
Job Description:
The role of the Customer Experience Concierge will be to deliver superior service to Arenaflex Card Members visiting the Centurion Lounge. You will be responsible for:
- Welcoming and providing access to our Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of Operation:
The Centurion Lounge operates from 4:45 AM – 11:30 PM, Monday through Sunday. Hours are subject to change due to business need.
Qualifications:
A successful candidate will possess the following qualifications:
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts, including nights, weekends, and holidays, is essential
- Light to moderate lifting may be required for certain job tasks
Compensation and Benefits:
The hourly pay range for this role is $24.00 to $25.25, plus bonus and benefits. Arenaflex backs you with benefits that support your holistic well-being, so you can be and deliver your best. This includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Company Culture:
Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply to this position. Please visit our careers website to submit your application.
Equal Employment Opportunity:
Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment Eligibility:
Employment eligibility to work with Arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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