Experienced Customer Service Representative – Provider Support and Engagement

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team in a fully remote position within the central time zone. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our providers, physicians, and hospitals. You will be responsible for answering questions, resolving issues, and providing information to our customers, while maintaining a high level of performance and adhering to our core values.

Responsibilities:

* Answering questions and resolving issues based on incoming calls from providers

• Researching issues using multiple applications to assist providers
• Providing customers with related information to answer unasked questions, such as additional plan details, benefit plan details, provider self-service tools, etc.
• Maintaining department-established performance metrics at a meets or exceeds expectations level
• Working together as a team and applying the arenaflex Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline

Key Qualifications:

* Customer Service experience in a transaction-based environment, such as a call center or retail location, preferred

• Demonstrating ability to be empathetic and compassionate
• Strong communication and problem-solving skills
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction/high volume-based environment
• Familiarity with Microsoft Office products
• Excellent customer service and critical thinking

Preferred Qualifications:

* Experience working in a remote environment

• Ability to work independently and be comfortable with virtual training and communication methods
• Secure, private home office location where PHI/PII information is not visible or overheard by others
• High-speed internet access (100 mbps or higher) and consistent, reliable connection
• Home office location must be set up with a direct connection to the router (Wi-Fi is not allowed)

Education:

* High School diploma, G.E.D., or equivalent experience

Work Environment:

* This is a fully remote position within the central time zone

• Training will be conducted virtually
• Training Benefit and Eligibility training will be 9 weeks (NO PTO allowed during training)
• M-F 8:00am-5:00pm CST
• Only Training class will be pulled back into training within 2 weeks from completion of Benefits and Eligibility for an additional 12 weeks for claims training
• Permanent Schedule: M-F 8:10am-4:40pm

Compensation and Benefits:

* The typical pay range for this role is: $17.00 - $28.46

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors
• arenaflex offers a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families
• Great benefits for great people, including:

+ Affordable medical plan options + A 401(k) plan (including matching company contributions) + An employee stock purchase plan + No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching + Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

Why Join arenaflex?

* Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong

• Great benefits for great people
• Comprehensive and competitive mix of pay and benefits
• Investing in the physical, emotional, and financial wellness of our colleagues and their families
• Opportunity to make a difference in the lives of our customers and communities

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers and communities, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and apply online.

Application Deadline:

We anticipate the application window for this opening will close on: 09/01/2025

Equal Employment Opportunity:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

About arenaflex:

arenaflex is a leading health solutions company that reaches millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues. We're committed to fostering a workplace where every colleague feels valued and that they belong, and we offer a comprehensive and competitive mix of pay and benefits to support the physical, emotional, and financial wellness of our colleagues and their families. Apply for this job