Experienced Customer Activation Manager – Enterprise Solutions

At arenaflex, we're rethinking how modern finance teams function in the age of AI. We believe AI isn't just the next big wave. It's the new foundation for how business gets done. We're investing in that future — and in the people bold enough to build it. arenaflex is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. But we're not just building features powered by AI. We're building a platform where agents can chase receipts, close books, flag risks, and surface insights. This enables teams to reclaim their time and reinvest in what matters. More than 40,000 businesses, from family-owned farms to space startups, have saved $10B and 27.5M hours with arenaflex. Founded in 2019, arenaflex powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year. arenaflex's investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, among others, in addition to 100+ angel investors who have been founders or executives of leading companies. arenaflex has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About The Role

Customer Activation Managers at arenaflex strive to deliver value to our customers and revenue for our business by implementing arenaflex's products for newly-closed customers. As a member of this fast-growing team, you will have the opportunity to help build and refine arenaflex's Customer Activation organization and define the customer strategy that fuels our growth.

Key Responsibilities:

* Project manage thorough and complete implementation and onboarding of new arenaflex Enterprise customers

• Execute successful launches of the arenaflex platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
• Act as a strategic consultant and extension of your customers' team as you guide them through arenaflex setup and best practices
• Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
• Drive initial product utilization and revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing arenaflex is a high-value initiative
• Become an expert in the full range of integration and configuration options for arenaflex's suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

What You'll Need:

* Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization

• Experience managing enterprise customer relationships with numerous stakeholders
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves:

* Bachelor’s degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing a nascent product to Enterprise customers
• Experience with financial services sales
• Experience at a high-growth startup

Compensation and Benefits:

For candidates located in NYC or SF, the pay range for this role is $128,000- $212,500. For candidates located in all other locations, the pay range for this role is $115,000- $191,500. Benefits (for U.S.-based Full-time Employees) include:

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance

Why Join arenaflex?

At arenaflex, we're passionate about building a platform that empowers businesses to succeed. We're a team of innovators, thinkers, and doers who are committed to making a meaningful impact. If you're looking for a challenging and rewarding role that will push you to grow and learn, we encourage you to apply.

How to Apply:

If you're excited about the opportunity to join our team and help shape the future of financial operations, please submit your application through our website. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Referral Instructions:

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. arenaflex Applicant Privacy Notice Apply to this job Apply for this job