Experienced Medical Billing and Customer Service Representative – Remote Opportunity

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional customer service and medical billing solutions to our hospital clients. As a family-owned business, we're committed to fostering a culture of integrity, passion, and respect, where our employees become part of the family, not just a number. If you're a dedicated and compassionate individual looking for a challenging and rewarding career opportunity, we invite you to join our team as a Medical Billing and Customer Service Representative.

About arenaflex

arenaflex is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. With over 30 years of consistent and healthy growth, we've established ourselves as a world-class organization with a reputation for excellence. Our values of integrity, passion, and respect are the foundation of how we approach our clients' success, and we're committed to creating a work environment where our employees feel valued, appreciated, and empowered to make a difference.

What We're Looking For

We're seeking experienced billing or call center representatives who share our passion for delivering exceptional customer service and medical billing solutions. As a Medical Billing and Customer Service Representative, you'll be responsible for:

• Representing our hospital clients' billing office and providing empathetic and elite customer service to patients
• Explaining complex medical bills and providing affordable payment plans to patients
• Working from home or in our Aurora office location, using our internal software program, client systems, and other tools to effectively make and take inbound and outbound calls
• Collaborating with teammates to support and help fellow reps, providing outstanding customer service, and taking payments by phone
• Accurately documenting all calls and follow-ups in our software systems, using your computer proficiency, organization, and attention to detail
• Continuously improving, with supportive coaching/feedback from your manager and team leads, and ongoing training

What You'll Get

As a Medical Billing and Customer Service Representative at arenaflex, you can expect:

• A consistent Monday through Friday 8:00 to 5:00 schedule, with 15-minute a.m. break, 30-minute lunch break, and 15-minute p.m. break
• Base pay plus monthly performance bonuses averaging $100-$400+ a month ($1,200-$4,800+ annually)
• Opportunities for career growth and advancement, with a focus on promoting from within
• A stable base pay, plus monthly performance bonus opportunities
• Work from home opportunity or in our Aurora Office location
• A supportive and collaborative work environment, where your voice is heard and appreciated
• Ongoing training and development opportunities to help you grow and succeed in your role

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent
• A minimum of 50 mbps download and 15 upload network speeds (you can use www.speedtest.net to test this out)
• Call center experience preferred
• Demonstrated history of good retention
• Healthcare billing experience preferred
• Prior work from home experience preferred
• Basic technical savviness skills with the ability to learn multiple Electronic Medical Records, software programs, payment portals, and call programs in a fast-paced environment

What We Offer

As an equal opportunity employer, arenaflex is committed to creating a diverse and inclusive work environment. We're proud to offer:

• A family-friendly work environment, where you become part of the family, not just a number
• Award-winning workplace: 2019-2024 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 30 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued

How to Apply

If you're a motivated and compassionate individual looking for a challenging and rewarding career opportunity, we invite you to apply to this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws. Apply for this job