Experienced Medical Billing Customer Support Specialist – Remote Opportunity with arenaflex

Join arenaflex's dynamic team and embark on a rewarding career in medical billing customer support. As a dedicated and compassionate professional, you will play a vital role in ensuring the highest level of patient satisfaction and care. arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our commitment to patient-centered care and innovative solutions has earned us a reputation as a trusted partner in the healthcare industry. At arenaflex, we believe that every patient deserves exceptional care, and we're dedicated to making that a reality.

Overview and Responsibilities

Summary

We're seeking a highly motivated and detail-oriented Customer Support Specialist to join our CPAP Centralized Care Team – REMOTE. As a key member of our team, you will provide exceptional support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement. This is a unique opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to make a real difference in the lives of our patients.

Pay and Benefits

* Starting pay: $15.25 per hour for the 1st Shift

• Quarterly bonus opportunity
• 100% REMOTE work from home day one of employment
• Comprehensive benefits package, including:

+ Generous paid time off and paid holidays + Overtime pay for non-exempt hourly positions based on business needs + Commission for Account Executives + Fixed and variable rate car reimbursement for Area Managers and Account Executives + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position) + EAP + 401k + Medical, Prescription, Dental, and Vision + HSA and FSA/Dependent Care FSA + Life Insurance, Disability, Accidental death, Identity protection, and Legal services + Meru Health Mental health and Mercer SmartConnect Medicare programs + Livongo Diabetes and High Blood Pressure programs + Healthcare Bluebook and RX Savings solutions programs + HEPB and TB vaccinations

Essential Duties and Responsibilities

* Brings ideas for process or efficiency improvements to supervisor

• Builds relationships with locations, field management, patients, and referral sources
• Collects co-pays and deductible amounts
• Conducts insurance verification and eligibility for services/products
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
• Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintains accuracy and quality control throughout patient contact and data entry
• Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
• Obtains authorization and qualification documentation
• Prepares complete and accurate files for Billing Department
• Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
• Provides product/service information and education by answering questions, offering assistance
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Works extensively with eIntake proprietary system
• Performs other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)

• Education and/or Experience:

+ High school diploma or GED equivalent required + One to three years of related prior work experience in a team-oriented environment + Experience in the medical field and administrative record management + Strong customer service background

• Skills, Knowledge, and Abilities:

+ Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual) + Knowledge of medical billing practices and of billing reimbursement + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Sense of urgency and responsiveness to physicians, location employees, and patients + Work independently and as part of a team

Physical Demands

* Lifting of 10lbs.

• Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk
• Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone, and computer/tablet

Equal Opportunity Employer

arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex Healthcare Inc. Apply for this job