Experienced Customer Service Manager – Aviation Industry

Job Summary:

Join the arenaflex family and embark on an exciting journey as a Customer Service Manager in the aviation industry. As a key member of our team, you will be responsible for driving operational excellence, ensuring a safe and high-performing work environment, and delivering exceptional customer experiences. With a competitive salary of $25 per hour and a comprehensive benefits package, this is an excellent opportunity to grow your career while making a meaningful impact.

About arenaflex:

arenaflex is a leading airline that prides itself on its commitment to safety, customer satisfaction, and employee well-being. With a diverse and inclusive workforce, we strive to create a comprehensive workplace that addresses the needs of our clients, partners, and communities. Our 20+ Employee Business Resource Groups (EBRGs) are dedicated to fostering connections between colleagues, clients, vendors, and investors, empowering employees to reach their full potential.

Job Responsibilities:

As a Customer Service Manager at arenaflex, you will be responsible for:

• Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being.
• Being a safety advocate: Identify and address health and safety concerns on a case-by-case basis.
• Establishing team and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors.
• Laying out and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
• Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner.
• Ensuring the continuous health and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
• Advancing effective communication among departments to engage our team in working together to achieve shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures.
• Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Managing escalated service issues and being visible to colleagues when issues arise.
• Conveying key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders.

Preferred Capabilities:

* Instruction and earlier professional training

• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational systems and processes and functional automation applications.

Essential Skills and Competencies:

* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment.

• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed.
• Decisive ability to reason - using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action.
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients.
• Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts including weekends, holidays, and days-off

What You'll Get:

* Take advantage of everything arenaflex has to offer: + Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. + Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Team:

If you're ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey, join us at arenaflex. Apply now and take the first step towards an exciting career with a leading airline. Apply for this job