Experienced Customer Care Professional – Contact Center Services Team

Join arenaflex, a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind.

About arenaflex

arenaflex is a pioneering organization that empowers individuals with visual impairments to thrive in the workforce. Our commitment to inclusivity and diversity has led to the creation of a unique and supportive work environment that fosters growth, learning, and success. As a Customer Care Professional on our Contact Center Services Team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our organization.

The Role You'll Contribute

Our Customer Care Professionals are the face of arenaflex, providing first-class customer service and completing all necessary data accurately and thoroughly. As a key member of our team, you will be responsible for:

• Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions
• Handling and resolving customer questions and issues. Escalating to the next level if needed
• Maintaining and recording proper and accurate documentation of all activities
• Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
• Adhering to company and department policies and procedures

The Value You'll Bring to the Team

As a Customer Care Professional, you will bring a unique set of skills and qualities to our team, including:

• Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and prompt customer service
• Bilingual (English/Spanish) communications skills helpful
• Ability to show courtesy and respect to all customers
• Ability to be a team player
• Ability to complete multiple tasks in a fast-paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers
• Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications

Minimum Qualifications

* High school diploma or equivalent required

• Must pass Level II background check

Preferred Qualifications

* Some business classes, vocational/technical training preferred

• Previous experience working in a call center environment
• Bilingual (Spanish, Creole) communications skills helpful
• BVI candidates with strong computer skills

Requirements

* Must pass Level II background check

• Ability to work flexible hours as needed
• This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.

Work Environment and Company Culture

As a Customer Care Professional at arenaflex, you will be part of a dynamic and supportive team that values inclusivity, diversity, and growth. Our work environment is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Salary range: $14.00 - $14.50 per hour
• Benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or abilities. Apply for this job