Experienced Native Japanese Customer Support Consultant – Remote Work Opportunity with arenaflex
Are you passionate about the world of tech and eager to be a part of a dynamic team that's shaping the future of customer support? Look no further! arenaflex, a leading provider of SaaS, Software, and Hardware solutions, is seeking an experienced Native Japanese Customer Support Consultant to join our multicultural and multilingual team. As a Customer Support Consultant, you will have the opportunity to thrive in a remote work environment, master new skills, and achieve challenging goals with our People First management approach.
About arenaflex
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over a decade of experience, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. Our team is dedicated to providing exceptional support to our clients, and we're committed to creating a positive and inclusive work environment for our employees.
What You Will Do
As a Native Japanese Customer Support Consultant, you will be responsible for:
- Providing exceptional customer support via chats, emails, and other communication channels
- Building positive and long-lasting relationships with customers
- Meeting team KPIs and ensuring high-quality support delivery
- Staying up-to-date with cutting-edge technology and industry trends
- Securing sensitive customer information and maintaining confidentiality
- Applying the latest customer happiness practices to ensure customer satisfaction
- Maintaining working knowledge of our clients' products and services
- Communicating with developers and other departments of various IT companies
What You Need to Succeed in This Role
To be successful in this role, you will need:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in the crypto industry (a must)
- Analytical and research skills to resolve complex customer issues
- A positive and responsible attitude, with a focus on customer satisfaction
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
* Experience with CRM systems (a plus)
Benefits and Perks
As a Native Japanese Customer Support Consultant at arenaflex, you can expect:
- A flexible schedule that allows you to work from the comfort of your own home
- The opportunity to work fully remotely, with a global team of like-minded professionals
- An inclusive international environment that celebrates diversity and promotes growth
- Compensation in USD, with good bonuses for referring friends
- Paid intensive training and probation to ensure your success in the role
- Work-life balance, with a focus on your well-being and happiness
- Responsive management that's interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development, with opportunities for growth and advancement
Who We Are
arenaflex is a multinational company with a commitment to diversity and inclusion. We welcome people from various backgrounds and experiences, and we're dedicated to creating a positive and inclusive work environment for all our employees. We're proud to be an equal opportunities employer, and we're committed to providing opportunities and benefits to all our team members, regardless of their characteristics.
How to Apply
If you're passionate about customer support and excited about the opportunity to join a dynamic team, we want to hear from you! Please submit your CV in English, highlighting your outstanding skills and experience. Don't miss this chance to join arenaflex and start your journey as a Native Japanese Customer Support Consultant.
Disclaimer
arenaflex is an equal opportunities employer, and we're committed to providing opportunities and benefits to all our team members, regardless of their characteristics. We welcome applications from diverse backgrounds and experiences, and we're dedicated to creating a positive and inclusive work environment for all our employees. Apply to this job Apply for this job