Experienced Customer Experience Advocate I – Pacific, WA, US, 98047

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced contact center environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Experience Advocate I to join our team in Pacific, WA, US, 98047. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to making a positive impact on our customers' lives. Founded in 1959, we have grown to become a premier company, serving over 1.5 million residential, commercial, industrial, and motor fuel propane customers across the United States. Our team of over 6,500 dedicated professionals is committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.

Job Summary

As a Customer Experience Advocate I, you will be the face of arenaflex, interacting directly with potential, new, and existing customers to provide a quality experience in every step of their journey. You will work in a contact center environment, responding to customer inquiries, processing orders, and resolving customer concerns in a prompt and professional manner. Your exceptional communication skills, positive attitude, and ability to work collaboratively with customers and internal team members will make you an invaluable asset to our team.

Key Responsibilities

* Respond to and process all customer calls in a prompt and professional manner

• Determine the probable nature of each call by listening carefully, researching customer records, and asking questions for clarification
• Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding
• Acknowledge and resolve customer concerns; promptly escalate complaints when needed
• Process orders, forms, applications, requests, and payments accurately
• Keep records of customer interactions, transactions, comments, and complaints by recording clear, complete, and concise documentation in case management logs
• Attend and collaboratively participate in staff meetings and training sessions

Essential Qualifications

* High School Diploma or Equivalent

• One to two years of customer service experience; in a contact center preferred
• Demonstrated understanding of computer-based tools and programs
• Ability to work independently and within contact center teams
• Good problem-solving skills and asks for guidance when needed
• Good judgment and independent decision-making within assigned authority levels
• Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally
• Effectively communicates in English – verbal and written
• Efficient and accurate use of systems and tools with a strong ability to multi-tasking

Preferred Qualifications

* Experience working in a contact center environment

• Knowledge of customer relationship management systems
• Familiarity with propane industry or related fields
• Certification in customer service or a related field

Work Environment and Culture

* Work occurs inside a contact center – potential for 24/7/365 day operations in future

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work
• arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction
• We offer a comprehensive benefits package, including medical, dental, vision, flexible spending, and health savings accounts, as well as retirement savings plans like 401(k) and paid days off

Compensation and Benefits

* Hourly pay: $21.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors

• Comprehensive benefits package, including medical, dental, vision, flexible spending, and health savings accounts, as well as retirement savings plans like 401(k) and paid days off
• Paid holidays, disability coverage, and other benefits as applicable

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we want to hear from you! Apply now to join our team as a Customer Experience Advocate I in Pacific, WA, US, 98047. Don't miss this opportunity to be part of a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Apply to this job Apply To this Job Apply for this job