Experienced Customer Service Advocate II - Outbound: Transforming Lives for arenaflex's 28 Million Members

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Advocate II - Outbound, you'll play a pivotal role in shaping the future of our organization by providing top-notch support to our 28 million members. If you're passionate about making a difference, have a knack for communication, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a diversified, national organization that's committed to providing innovative solutions to the ever-evolving needs of our members. With a focus on delivering exceptional customer experiences, we're constantly pushing the boundaries of what's possible. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our journey.

Position Purpose

As a Customer Service Advocate II - Outbound, you'll be the face of arenaflex, delivering education and information to our members and providers to ensure they have the best possible experience. Your primary responsibilities will include:

• Reaching out to members and providers via outbound calls to provide timely, accurate, and personalized support
• Escalating calls when necessary to ensure that providers are able to deliver solutions
• Serving as the front-line support for various member and provider inquiries, requests, or concerns
• Assisting with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims-related outreach with providers
• Maintaining performance and quality standards based on established contact center metrics
• Expanding knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documenting information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Shift and Schedule

* Our standard shift is 11:30am - 8:00pm EST, but we're flexible and offer a range of work arrangements to suit your needs.

Requirements

* High School diploma or GED required

• 1-2 years of related experience in a contact center environment, preferably in healthcare
• Vocational or technical education may be required in addition to prior work experience
• Experience in a contact center environment and healthcare is highly preferred
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in CRM applications and other relevant software

Preferred Qualifications

* Experience with outbound calling and customer service

• Knowledge of healthcare and insurance industry
• Familiarity with CRM applications and other relevant software
• Experience with quality metrics and performance tracking
• Ability to work in a team environment and collaborate with colleagues

Compensation and Benefits

* Competitive pay range: $17.50 - $27.50 per hour

• Comprehensive benefits package, including:

+ Competitive pay + Health insurance + 401K and stock purchase plans + Tuition reimbursement + Paid time off plus holidays + Flexible work arrangements, including remote, hybrid, field, or office work schedules

• Total compensation may also include additional forms of incentives

Work Environment and Culture

* arenaflex is an equal opportunity employer that's committed to diversity and values the ways in which we are different

• We're a dynamic and fast-paced organization that's passionate about making a positive impact
• Our team is collaborative, supportive, and dedicated to delivering exceptional customer experiences
• We offer a range of opportunities for growth and development, including training and education programs

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our members, we want to hear from you! Apply now to join our team and be a part of something amazing. Apply to this job Note: The job description has been rewritten to replace all instances of "Centene" with "arenaflex" and to meet the requirements specified. Apply for this job