Senior Customer Solutions Engineer – IBM OMEGAMON Expert

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where creativity, curiosity, and passion come together to drive innovation? Look no further! arenaflex is seeking a highly skilled Senior Customer Solutions Engineer to join our IBM System Z Professional Services team. As a key member of our team, you will work closely with customers to install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products.

About arenaflex

arenaflex is a leading provider of modernization products that empower businesses to thrive in a rapidly changing world. With a strong commitment to innovation, empathy, and humanity, we strive to make a positive impact on the lives of our customers, partners, and fellow arenaflexers. Our foundation is built on trust, love, and a passion for problem-solving, and we are dedicated to creating a better future for all.

Job Summary

As a Senior Customer Solutions Engineer, you will be responsible for delivering exceptional customer experiences by providing technical expertise, guidance, and support to our customers. You will work closely with our customers to understand their needs, develop customized solutions, and implement and configure IBM OMEGAMON and other IBM Mainframe products. Your technical expertise, combined with your excellent communication and interpersonal skills, will enable you to build strong relationships with our customers and drive business growth.

Key Responsibilities

* Provide technical expertise and guidance to customers on IBM OMEGAMON and other IBM Mainframe products

• Install, configure, implement, and provide training for IBM OMEGAMON and other IBM Mainframe products
• Develop customized solutions to meet customer needs and requirements
• Collaborate with customers to understand their business needs and develop tailored solutions
• Provide exceptional customer service and support to ensure customer satisfaction
• Work closely with our sales team to identify new business opportunities and develop strategic plans to drive growth
• Stay up-to-date with the latest industry trends, technologies, and best practices to ensure our customers receive the best possible solutions

Core Technical Skills

* Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS

• Familiarity with mainframe architecture and components
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks)
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU)
• Knowledge of tailoring monitoring profiles and situations
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills

* Experience with installing IBM software using SMP/E

• Applying maintenance and configuring product updates
• Experience using Omegamon Configuration Manager
• Defining and enabling situations (alerts), thresholds, and historical data collection
• Implementing security settings via RACF or external security managers
• Configuring SAF-based authentication and authorization

Integration and Automation

* Integrating OMEGAMON with NetView, GDPS, or Service Management tools

• Using APIs or exits for custom alert handling or automation
• Writing and modifying JCL, REXX scripts, or CLISTs
• Setting up historical data collection and reporting via Tivoli Data Warehouse
• Experience with TCR or modern dashboards like Grafana is a plus

Soft Skills and Practices

* Analyzing performance data to tune the system and reduce overhead

• Accurately documenting configurations and changes
• Collaborating with operations teams, developers, and performance analysts
• Strong written and verbal communication skills
• Commitment to arenaflex core values of trust, humanity, love, and empathy

Education and Experience

* Bachelor’s Degree, or equivalent experience

• 8 + years as a Systems Programmer or other similar position
• 4+ years customer-facing consulting experience
• Development, application lifecycle, or change management experience is a plus

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at arenaflex is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At arenaflex, we are committed to an inclusive workplace environment, where every arenaflexer can thrive by bringing their full selves to work. Being an arenaflexer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

What We Offer

* Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for arenaflexers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. arenaflex is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Reasonable Accommodation

arenaflex is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Apply Now

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that is shaping the future of modernization products. Apply for this job