Experienced Bilingual (Japanese) Customer Support Specialist – Global Marketing and Client Success

At arenaflex, we're on a mission to revolutionize the way global brands connect with their customers and partners. As a leading marketing platform, we're dedicated to synchronizing internal and external teams across channels, markets, and regions. We're now seeking an exceptional Bilingual (Japanese) Customer Support Specialist to join our team in Hawaii. If you're a fluent Japanese speaker with a passion for delivering exceptional customer service, we want to hear from you.

About arenaflex

arenaflex is the leading marketing platform for brands that operate in distributed ecosystems. Our innovative approach leverages AI-powered technology, vertical expertise, local insights, and strategic partnerships to optimize marketing performance and empower partner growth at scale. With a strong presence in Hawaii and a global reach, we're committed to helping our clients succeed in an ever-changing market landscape.

Job Summary

As a Bilingual (Japanese) Customer Support Specialist, you'll play a critical role in supporting our local channel partners and their advertising partners. You'll provide thought leadership, expert guidance, and exceptional customer service to ensure our clients' success. With a strong focus on quality, risk management, and customer satisfaction, you'll be the voice of the customer and a brand ambassador for arenaflex.

Key Responsibilities

* Review marketing materials against established guidelines and brand standards, entering results into a database and communicating findings to advertisers

• Collaborate with clients and customers (primarily via phone, chat, and email) to understand their marketing needs and provide proactive support
• Maintain accurate profile and communication records, recognizing and reporting on support and actions provided
• Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
• Participate in idea-sharing and brainstorming sessions to drive innovation and improvement
• Provide ongoing feedback, both internally and externally, to ensure customer satisfaction and success
• Perform website functionality checks and quality control checks to ensure accuracy and compliance with program guidelines
• Collaborate with the team to achieve shared goals and objectives

Essential Qualifications

* Fluency in both English and Japanese (written and spoken)

• Bachelor's degree in business, communication, journalism, marketing, or a related field
• Less than 1 year of marketing or advertising experience (entry-level)
• Some remote-work experience preferred, with demonstrated ability to work independently
• Established technical competence, including experience with Microsoft Word, Excel, and Outlook
• Strong attention to detail and excellent time management
• Solid verbal and written communication skills
• Exceptional client and customer service skills
• Ability to organize work, multitask, and meet deadlines
• Exceptional ability to work within a team environment

Preferred Qualifications

* A natural curiosity and eager desire to learn

• Experience working in a fast-paced, dynamic environment
• Proven track record of delivering exceptional customer service and support
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities and deadlines

What We Offer

* Competitive salary range of $37,000 - $45,000 annually, based on experience, skills, and internal equity, in compliance with Hawaii state law

• Opportunity to work with a leading marketing platform and contribute to the success of global brands
• Collaborative and dynamic work environment with a team of passionate professionals
• Ongoing training and development opportunities to enhance your skills and knowledge
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! [Apply to this job](https://arenaflex.wd1.myworkdayjobs.com/en-US/arenaflex_Careers/job/Bilingual--Japanese--Specialist_R665?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply To this Job](https://arenaflex.wd1.myworkdayjobs.com/en-US/arenaflex_Careers/job/Bilingual--Japanese--Specialist_R665?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job