Experienced Specialty Testing Customer Service Support Representative – Remote Billing Operations

At arenaflex, we're accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Specialty Testing Customer Service Support Representative, you'll be part of a dedicated team that provides assistance to patients and clients to better understand health insurance coverage, cost, and payment options, and to answer billing questions over the phone. If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to join our team and be part of a journey that's changing lives.

About arenaflex

arenaflex is a leading healthcare company that's committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. With a strong focus on innovation and customer satisfaction, we're dedicated to providing our patients and clients with the best possible experience. Our team is passionate about delivering exceptional service and making a difference in the lives of those we serve.

Job Summary

We're seeking an experienced Specialty Testing Customer Service Support Representative to join our remote billing operations team. As a key member of our team, you'll be responsible for providing assistance to patients and clients regarding insurance coverage, financial responsibilities, and billing questions. You'll also be responsible for navigating and working on multiple systems and websites simultaneously, collaborating with other departments to resolve reimbursement opportunities, and maintaining patient confidentiality and adhering to HIPAA guidelines and regulations.

Responsibilities

• Provide exceptional customer service to patients and clients over the phone, answering questions and resolving issues related to insurance coverage, financial responsibilities, and billing

• Research and communicate complex information in a clear and concise manner, navigating and working on multiple systems and websites simultaneously
• Collaborate with other departments to resolve reimbursement opportunities and ensure timely payment
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients with outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines and regulations
• Assist with other duties as assigned by the Specialty Testing Customer Service Support Supervisor

Qualifications

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3+ years of relevant work experience

• Prior healthcare experience strongly preferred, with a strong preference given to professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred
• Previous customer service experience handling high call volume strongly preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes strongly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) preferred
• Working knowledge of prior authorization preferred
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes preferred
• XIFIN experience preferred
• Bilingual in English and Spanish preferred

Other Desired Skills

• Excellent verbal and written communication skills

• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements

• Internet speed of at least 50 megabytes per second

• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi or satellite internet

Benefits

• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job

Application Window

The application window for this position closes on August 19, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity.

Contact Us

If you have any questions or need assistance with the application process, please don't hesitate to contact us. We're here to help and look forward to hearing from you.

Accessibility

arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. If you require accommodations or assistance with the application process, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply for this job