Experienced Area Customer Experience Supervisor – Driving Customer Value & Optimization in the Great Lakes Super District

At arenaflex, we're on a mission to power the communities we serve through teamwork and relentless customer focus. As a key member of our team, you'll play a vital role in driving the standardization and optimization of processes that drive the Customer Experience with the Inside Sales team. If you're a strong leader with a passion for customer-centricity, we want to hear from you!

About arenaflex

arenaflex is a leading distributor of electrical and industrial supplies, serving the Great Lakes Super District with a commitment to quality, service, and community involvement. Our family-owned business has been a trusted partner for over [insert years], and we're proud to be a part of the fabric of the communities we serve.

Job Summary

As the Area Customer Experience Supervisor, you'll be responsible for leading a team of Customer Experience Representatives across multiple geographical locations in Michigan. You'll drive the optimization of processes, develop and strengthen the service workforce, and ensure the team meets critical milestones, divisional commitments, and financial goals. If you're a strong leader with a passion for customer-centricity, we want to hear from you!

Key Responsibilities

* Execute arenaflex's strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability

• Lead the optimal team support structure and talent to support the design, changes, and deployment
• Lead and manage Inside Sales team across multiple geographical locations
• Collect and provide analysis to ensure service optimization
• Drive the business forward through continued leadership and insights while developing and strengthening the service workforce
• Drive the performance, development, and growth of the Customer Experience Team
• Directly supervise a team of approximately 10 Customer Experience Representatives
• Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department
• Drive field-level profitability through various methods in conjunction with the corporate Pricing Team and field-level analysts
• Be the point of contact for communicating any field feedback to the corporate Supply Chain and Pricing teams

Skills & Qualifications

* Strong team player who operates with high levels of integrity, trust, and respect for the individual

• In-depth knowledge of all facets of a distributorship
• Experience in training and developing employees
• Strong analytical and problem-solving skills
• Excellent interpersonal skills, responsive to customer and business requests
• Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment
• Strong written and verbal communication skills
• High energy and enthusiasm to establish new approaches to enhance customer experience
• Bachelor's degree from a four-year college or university, and a minimum of five years of experience and/or training, or an equivalent combination of education and experience
• Valid driver's license

Work Environment & Culture

* arenaflex is a family-owned business with a culture of quality, teamwork, and community involvement

• We're committed to providing a safe and inclusive work environment that values diversity and promotes growth and development
• Our team is passionate about serving our customers and communities, and we're looking for like-minded individuals to join our team
• We offer a range of benefits, including health, dental, and vision coverage, 401(k) plan, and flexible spending accounts, as well as company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program

Total Rewards & Benefits

* Eligibility for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment

• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods
• Excused Absence time off and Paid Time Off (PTO)
• Company-paid holidays
• Other benefits for which you may be eligible include supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage

Career Growth Opportunities & Learning Benefits

* arenaflex is committed to the development and growth of our employees, with opportunities for professional growth and advancement

• We offer a range of training and development programs, including on-the-job training, classroom training, and online courses
• Our team is passionate about serving our customers and communities, and we're looking for like-minded individuals to join our team

How to Apply

If you're a strong leader with a passion for customer-centricity, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be a part of the fabric of the communities we serve.

Veterans & Military Spouses Encouraged to Apply

arenaflex is committed to supporting our military community, and we encourage veterans and military spouses to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Pre-Employment Assessments & Background Checks

Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. arenaflex is committed to the full inclusion of all qualified individuals, and we'll ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [insert contact information]. Apply for this job