Temporary Outbound Customer Care Specialist – Join arenaflex in Accelerating Progress Against Cardiovascular Disease

At arenaflex, we've been a driving force in reducing cardiovascular disease deaths by half since our founding in 1924. However, there's still so much more to be done. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you to join our movement. As a Temporary Outbound Customer Care Specialist, you'll play a vital role in ensuring a healthier future for all by providing exceptional customer care to our volunteers and donors.

About arenaflex

arenaflex is a leading organization dedicated to promoting cardiovascular and brain health. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin, and physical or cognitive abilities. With a rich history spanning over 100 years, we've established ourselves as a trusted leader in the field, driving breakthroughs and implementing proven solutions in science, policy, and care.

The Role

As a Temporary Outbound Customer Care Specialist, you'll be responsible for making routine outbound calls to thank and support volunteers for their recruitment and fundraising activities. You'll establish ongoing support relationships, educate volunteers on aspects of fundraising, and respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. You'll also follow up on previous calls and use multiple software programs for tracking contact information and interactions.

Responsibilities

* Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities, or advocacy issues.

• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.
• Collaborate with colleagues to achieve shared goals and objectives.
• Participate in ongoing training and professional development to enhance skills and knowledge.

Qualifications

* High school diploma or equivalent.

• 0-2 years minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
• The ability to multitask by simultaneously navigating several software programs and the Internet is required.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills.
• Ability to work Monday – Friday, 8:30am – 5:00pm CT.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong customer service skills, with a focus on building relationships and resolving issues.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
• Proficiency in multiple software programs, including CRM systems and productivity tools.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.

Career Growth Opportunities and Learning Benefits

At arenaflex, we invest in our people and provide opportunities for growth and development. As a Temporary Outbound Customer Care Specialist, you'll have access to:

• Heart U, our award-winning corporate university, with over 100,000 resources designed to meet your needs and busy schedule.
• Ongoing training and professional development to enhance skills and knowledge.
• Opportunities to participate in Employee Resource Groups (ERGs) and mentorship programs.
• Tuition assistance to support your education and career development.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on our core values, which include:

• Be Seen: We value and recognize the contributions of all employees.
• Be Heard: We listen to and respond to the needs of our employees and customers.
• Be Valued: We recognize the worth and value of all employees and customers.

Compensation, Perks, and Benefits

As a Temporary Outbound Customer Care Specialist, you'll receive:

• Competitive hourly rate of $16.50.
• Full home office setup, including a laptop, monitor, keyboard, mouse, and headset.
• Opportunities for professional development and career growth.
• Access to our comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with an employer match and automatic contribution.
• Paid Time Off (PTO) at a minimum of 16 days per year, with opportunities for additional time off based on seniority level.
• 12 paid holidays per year, including several days off at the end of the year.
• Employee assistance program, employee wellness program, and telemedicine services.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job