Experienced Customer Service Representative – Food Service Client Support

At arenaflex, we're a leading IT consulting firm that's revolutionizing the way industries interact with their customers. Our innovative approach to technology has enabled us to support a diverse range of sectors, and we're now seeking an experienced Customer Service Representative to join our team. As a key member of our Contact Center for Foodservice success, you'll play a vital role in providing exceptional support to our clients, ensuring their needs are met, and their expectations are exceeded.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's committed to delivering cutting-edge solutions to our clients. Our team of experts is passionate about harnessing the power of technology to drive business growth, improve customer experiences, and enhance operational efficiency. With a strong focus on innovation, collaboration, and continuous learning, we're creating a workplace culture that's inclusive, supportive, and empowering.

Job Summary

As a Customer Service Representative, you'll be responsible for providing top-notch support to our clients, responding to their inquiries, resolving their concerns, and maintaining a high level of customer satisfaction. You'll work closely with our Selling Team, field partners, and Direct Customers to ensure seamless communication, resolve issues promptly, and maintain a positive relationship with our clients. This role is fully remote, allowing you to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Key Responsibilities

• Respond to customer inquiries, provide sales and sales support interactions, and resolve basic problems via phone, email, and Teams chat.

• Utilize computerized systems for tracking, information gathering, and troubleshooting to resolve customer issues efficiently.
• Document customer issues, identify root causes, and take appropriate actions to resolve inquiries, including those related to order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications.
• Actively redirect incoming callers to self-service options, promoting customer autonomy and reducing call volumes.
• Perform proactive outbound follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
• Process orders and other related voice and non-voice tasks as needed to meet client needs, ensuring timely and accurate delivery.

Requirements

• High School Diploma or equivalent required; relevant experience in customer service or a related field is preferred.

• At least 2 years of customer service experience, with a strong track record of delivering exceptional customer experiences.
• Previous call center experience is a plus, but not required; experience in foodservice or foodservice distribution is also a plus, but not required.
• Self-starter with excellent customer service skills, able to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently, with a keen eye for detail and a focus on time management.
• Excellent oral and written communication skills, with a strong vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment, with a strong focus on collaboration and teamwork.

Requirements for Working From Home

• A private and secure space to work uninterrupted by others in the home.

• Must connect to the internet with a CAT 7 Ethernet cord or higher; WiFi connections are not allowed.
• All equipment needed for the job will be provided, but not the Ethernet cord.

Compensation and Benefits

• Hourly rate: $14.50 per hour.

• Eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
• Comprehensive benefits package, including:

+ Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.

Application Instructions

arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. To apply, please submit your application through our website by August 22nd, 2025. Apply to this job We're excited to welcome a talented and motivated individual to our team! If you're passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment, we encourage you to apply for this exciting opportunity. Apply for this job