Experienced Customer Service Representative – Hybrid Call Center Opportunity at arenaflex

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences and a knack for navigating complex systems? Look no further than arenaflex, a certified women-owned small business with 35 years of experience in staffing for New York State. We're seeking a highly skilled and motivated Customer Service Representative to join our team in a hybrid call center role. At arenaflex, we pride ourselves on our commitment to excellence and our dedication to helping healthcare professionals find rewarding employment opportunities. As a Customer Service Representative, you'll play a critical role in supporting our clients and their customers, providing top-notch service and guidance on a range of topics, including COBRA, billing eligibility, and insurance policies.

About arenaflex

arenaflex is a trusted partner in the healthcare staffing industry, with a proven track record of success in matching talented professionals with exciting opportunities. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients and candidates. As a women-owned small business, we're proud to be part of the New York State community and to have earned national certification as a women-owned business.

Key Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Handling incoming calls and making outbound follow-ups as needed, updating phone status accordingly
• Navigating multiple systems, including phone software, documentation tools, and online resources
• Maintaining clear and accurate records of calls and actions
• Providing exceptional customer service and support to clients and their customers
• Responding to inquiries via phone and email about COBRA, billing eligibility, and general questions about policies and payments
• Collaborating with the Customer Service Supervisor to ensure seamless service delivery

Schedule and Location

This is a temporary position requiring a 3-month commitment, with strong potential for hire. The schedule is Monday through Friday, 8:30AM-5:00PM, with flexibility to report on-site if needed. Our office locations include Rochester, Buffalo, Syracuse, and Utica, and while this position is primarily remote, you must be available to report on-site if required.

Pay and Benefits

As a valued member of our team, you'll enjoy a competitive hourly rate of $16.29, with the opportunity to increase to $18.22 upon hire. We also offer a range of benefits and perks, including:

• Opportunities for career growth and professional development
• A supportive and collaborative work environment
• Flexible scheduling and remote work options
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health, dental, and vision insurance

Essential Qualifications

To succeed in this role, you'll need:

• 1-2 years of customer service experience, preferably in a call center or healthcare setting
• Excellent communication and interpersonal skills
• Ability to navigate multiple systems and software applications
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and Google Suite
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a healthcare or insurance setting
• Certification in customer service or a related field
• Bilingual or multilingual skills
• Experience with phone software and documentation tools
• Strong knowledge of COBRA, billing eligibility, and insurance policies

Skills and Competencies

To excel in this role, you'll need to demonstrate:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to navigate multiple systems and software applications
• Proficiency in Microsoft Office and Google Suite
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, dynamic environment
• Strong customer service skills and a commitment to delivering exceptional experiences

Career Growth Opportunities

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and insurance
• Take on new challenges and responsibilities
• Collaborate with our team to deliver exceptional service and support
• Pursue professional development opportunities, including training and certification programs

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. As a member of our team, you'll enjoy:

• A flexible and remote-friendly work environment
• Opportunities to work with a diverse range of clients and customers
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health, dental, and vision insurance
• A supportive and inclusive company culture

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! [Apply Now](https://jobs.arenaflex.com/jb/-71625-Customer-Service-Call-Center-Hybrid-16-29-hr-Jobs-in-NY/12582550?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job