Experienced Customer Onboarding Manager – Global Travel Solutions

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a leading provider of innovative travel solutions, as our Customer Onboarding Manager. At arenaflex, we believe that travel has the power to transform lives and drive positive change. Our team of dedicated professionals is committed to helping our customers achieve their goals and make a lasting impact on the world. As a Customer Onboarding Manager, you will play a critical role in ensuring that our customers receive the highest level of service and support, from initial onboarding to ongoing project delivery.

About arenaflex

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion in every aspect of our business. We strive to create a workplace culture that is collaborative, supportive, and empowering, where every employee feels valued and inspired to contribute their best work. Our team is passionate about delivering exceptional customer experiences and making a positive impact on the world.

Job Summary

As a Customer Onboarding Manager, you will be responsible for owning the customer onboarding and migration experience, working closely with internal stakeholders, teams, and third parties to ensure seamless project delivery. You will focus on delivering regional and global projects, utilizing arenaflex project documents and following the SID implementation process. Your key responsibilities will include:

• Ensuring project handover and readiness assessments with Solutions Design teams are completed, documenting any risks, actions, and follow-up items
• Designing the work breakdown structure and resources required for the project, defining roles and responsibilities internally and externally
• Ensuring all client requirements have been adequately understood and documented for onward teams to action
• Developing and managing detailed project plans, ensuring scope and approach are understood and aligned/signed off by all stakeholders
• Creating a positive, happy, and fun environment internally and externally to drive partnership and project success
• Managing project performance, ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Determining project call structure and managing Stakeholder calls
• Attending and contributing to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team

What We're Looking For

We're seeking a highly motivated and experienced professional with a passion for working directly with customers and building strong relationships. The ideal candidate will have:

• Travel industry experience (candidates with other relevant experience will also be considered)
• A positive, "can-do" attitude and ability to motivate a project team and manage under pressure
• Excellent relationship building, influencing, negotiating, communication, and presentation skills
• Ability to clearly articulate accountability and hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent organizational skills, including multitasking, advance planning, and time management
• Ability to inspire change in the face of possible resistance
• Effective time management, multi-tasking, prioritization skills
• Strong active listening and facilitating skills
• High degree of problem-solving and decision-making and ability to adapt to changing priorities
• Flexibility and ability to adapt to change
• Ability to understand and lead projects
• Experience collaborating across multiple functional groups and with operational SMEs

What We Offer

As a Customer Onboarding Manager at arenaflex, you can expect:

• A competitive national annual base salary range of $70,000 to $140,000
• Eligibility for our Annual Incentive Award plan or metric-driven Sales Incentive Plans (certain sales roles only)
• Awards under the company Equity Incentive Plan, designed to align participants' interests with those of shareholders
• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Flexible benefits tailored to each country, starting the day you join
• Travel perks, including deals on flights, hotels, cruises, and car rentals
• Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• Wellbeing resources to support mental and emotional health for you and your immediate family
• A dynamic and inclusive workplace culture that values diversity, equity, and inclusion
• Opportunities for career growth and professional development
• A chance to make a positive impact on the world through our innovative travel solutions

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact on the world, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

Additional Disclosures

For details regarding how we protect your data, please consult our Recruitment Privacy Statement. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

What if I Don't Meet Every Requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for. Apply Job! Apply for this job