Experienced Part-Time Customer Service Representative – U.S. Member Service Center at arenaflex
Are you passionate about delivering exceptional customer experiences and making a difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team as an Experienced Part-Time Customer Service Representative at the U.S. Member Service Center in Oklahoma City, Oklahoma. At arenaflex, we're committed to providing our members with unparalleled service and support. As a key member of our team, you'll play a vital role in ensuring that our members receive the highest level of service, whether they're calling or chatting with us. Your exceptional communication skills, problem-solving abilities, and passion for delivering outstanding customer experiences will make you a valuable asset to our team.
About arenaflex
arenaflex is a leading global retailer, known for its commitment to quality, value, and customer satisfaction. With a rich history of innovation and a passion for delivering exceptional experiences, we've built a reputation as a trusted partner for millions of members around the world. Our U.S. Member Service Center in Oklahoma City is a state-of-the-art facility that's home to a team of dedicated customer service professionals who are passionate about making a difference in the lives of our members.
Job Summary
As an Experienced Part-Time Customer Service Representative, you'll be responsible for handling a high volume of incoming phone calls and member-facing chats, determining member needs, and providing appropriate solutions. You'll utilize problem-solving skills, critical thinking, and excellent communication skills to resolve order, product, and delivery issues. As a liaison between arenaflex customers, vendors, buying, and operations staff, you'll operate multiple computer programs simultaneously while on the phone or responding to chats.
Key Responsibilities
* Answer a high volume of incoming phone calls and member-facing chats in a timely and professional manner
- Determine member needs and provide solutions, including answering general arenaflex and product questions, and researching complex situations regarding online orders, tracking, and deliveries
- Offer compensations as necessary and operate as a liaison between arenaflex customers, vendors, buying, and operations staff
- Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Apply problem-solving and critical thinking skills to resolve order, product, and delivery issues
Requirements
* High School Diploma or GED preferred
- Ecommerce Member Service Agent Certification after completion of 14-day training course
- Previous customer service experience preferred
- Customer service, computer literacy, professional business writing, and excellent communication skills required
- Minimum typing speed of 30 wpm and ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications
* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems, demonstrate learning and decision-making skills, and strong time management skills
- Bilingual capabilities a plus
What We Offer
* Competitive hourly rate: $20.50 - $30.90 per hour
- Part-time schedule: 24-40 hours per week
- Evening shift
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance
- Opportunities for growth and development in a dynamic and inclusive work environment
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer disability accommodations, are inclusive of minority and disadvantaged groups, and have a LGBTQ+ friendly workplace. We also provide diversity and inclusion training or programs and offer paid time off.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now
Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job