Experienced Facilities Customer Service Professional – Delivering Exceptional Client Experiences at arenaflex

About arenaflex

arenaflex is a leading provider of innovative facilities management solutions, dedicated to delivering exceptional client experiences and fostering a culture of excellence. Our team of passionate professionals is committed to providing timely, efficient, and effective support to our clients, ensuring their needs are met with prompt and courteous service. As a Facilities Customer Service Professional at arenaflex, you will play a vital role in shaping the future of our organization and making a meaningful impact on our clients' lives.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Facilities Customer Service Professional. As a key member of our facilities management team, you will provide exceptional support to our clients, ensuring their needs are met with prompt and efficient service. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.

Position at a Glance:

• Start Date: Immediate openings available
• Company: arenaflex
• Position: Facilities Customer Service Professional
• Compensation: Competitive salary ($35-40K/year)
• Location: Remote (USA)
• Employment Type: Full-time

Job Responsibilities:

As a Facilities Customer Service Professional, you will be responsible for handling incoming client calls, evaluating the nature of the request, and dispatching work orders to the appropriate party for resolution. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.

Key Responsibilities:

• Answer routine requests via inbound calls and emails
• Evaluate the nature of the call and determine the most suitable party to handle the request
• Process incoming facilities work order requests, such as office moves, plumbing issues, and light changes
• Ask probing questions to understand and investigate the root cause of the issue or request
• Dispatch work orders to the suitable contact via phone or email
• Set appropriate follow-up expectations with clients based on priority codes
• Ensure all records are accurate and documented in a timely manner

Requirements:

To succeed in this role, you will need to possess the following qualifications and skills:

Essential Qualifications:

• High school diploma required; Bachelor's degree preferred
• Call center experience (inbound) preferred
• Proficient in Microsoft Office products and data entry
• Switchboard or Helpdesk experience a plus
• Excellent listening and phone skills
• Strong professional communication and interpersonal skills
• Ability to multitask and manage multiple priorities

Preferred Qualifications:

• Experience working in a fast-paced customer service environment
• Knowledge of facilities management principles and practices
• Ability to work in a team environment and provide support to colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

What We Offer:

As a Facilities Customer Service Professional at arenaflex, you will enjoy a comprehensive benefits package, including:

Compensation and Benefits:

• Competitive salary ($35-40K/year)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) with company match
• Life insurance paid for by the company
• Generous PTO and paid holidays
• Quarterly bonus incentive
• Access to employee assistance programs and resource groups

Our Culture:

At arenaflex, we pride ourselves on fostering a culture that supports self-expression, individuality, and career growth. We believe in creating an open and inclusive environment that encourages collaboration, respect, and continuous learning. Our team members are our greatest asset, and we're committed to their well-being and success.

Career Growth Opportunities:

We offer a range of career growth opportunities, including:

Professional Development:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• Mentorship programs to support your career growth and development

Work-Life Balance:

• Flexible work arrangements to support your work-life balance
• Generous PTO and paid holidays
• Access to employee assistance programs and resource groups

How to Apply:

If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we want to hear from you! Apply today and join our team of dedicated professionals.