Experienced Customer Success Manager – Robotics and Fulfillment Operations at arenaflex

Are you a problem-solver with a passion for innovation and a knack for delivering exceptional customer experiences? Do you thrive in dynamic, entrepreneurial environments where no two days are ever the same? If so, we want to hear from you! arenaflex is a cutting-edge team of doers who are revolutionizing the way we think about robotics and software. We're on a mission to transform our customers' experiences in ways we can't even imagine yet, and we need talented individuals like you to join us on this journey.

About arenaflex

arenaflex is a smart team of innovators who are passionate about applying cutting-edge advances in robotics and software to solve real-world challenges. We're a company that values critical thinking, self-motivation, and a willingness to take risks. Our team is made up of individuals from diverse backgrounds and industries, all united by a shared passion for innovation and a commitment to delivering exceptional customer experiences.

The Customer Success (CSM) Team

The CSM team is the primary link between arenaflex and our operations teams, providing coaching and guidance on operational best practices, robotics systems, and tools. As a CSM, you will work directly with operations leaders at arenaflex's Fulfillment and Transportation Centers to meet or exceed the as-designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities for product and/or process changes to improve system performance and customer sentiment.

Key Responsibilities

As a CSM at arenaflex, you will be responsible for:

• Developing and implementing mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and arenaflex customers.
• Auditing adoption and improving effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise.
• Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in the fulfillment network.
• Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations' launch of new robotic systems and continuous improvement initiatives.
• Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities.
• Coaching site leaders on arenaflex best practices and robotics systems and tools.

A Day in the Life

As a CSM at arenaflex, you can expect to spend your days working closely with operations leaders, engineers, and other stakeholders to identify and address operational pain-points and improve system performance. You will be responsible for developing and implementing solutions to complex problems, and for coaching and guiding site leaders on arenaflex best practices and robotics systems and tools.

Requirements

To be successful in this role, you will need:

• A Bachelor's degree in Engineering and/or relevant experience.
• Strong technical acumen, program management, organizational change management, and communication skills.
• A business outcome mindset, broad technical background, and a passion for problem-solving.
• Ability to think critically and strategically, and to communicate effectively with a broad range of stakeholders.
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform decision-making.
• Excellent communication and interpersonal skills, with the ability to work effectively with a broad range of stakeholders.
• Ability to travel up to 25-30% of the time.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Maternity and parental leave options
• Paid time off (PTO)
• 401(k) plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

Compensation

The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.

Why Join arenaflex?

At arenaflex, we value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive for all employees. We offer a range of benefits and programs to support our employees' physical and mental health, including access to on-site fitness classes, meditation rooms, and employee assistance programs. We also offer opportunities for professional development and growth, including training programs, mentorship, and career advancement opportunities.

How to Apply

If you are a motivated and innovative individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our internal or external career site. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating a workplace culture that is welcoming and inclusive for all employees.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco, CA Applicants

If you are applying for a position in San Francisco, CA, please note that arenaflex will consider for employment qualified applicants with arrest and conviction records. Apply for this job