Experienced Desktop Support Specialist – IT Operations Support at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and cutting-edge solutions. As a leading player in the industry, we're constantly seeking talented individuals who share our passion for excellence and are eager to make a meaningful impact. We're excited to announce that arenaflex is hiring a Desktop Support Specialist to join our dynamic team! As a key member of our IT operations support team, you'll play a vital role in ensuring the smooth operation of our systems, providing top-notch technical support to our customers, and driving business growth through innovative solutions.

About the Role:

As a Desktop Support Specialist at arenaflex, you'll be responsible for delivering high-performance operations support in a fast-paced, start-up environment. You'll specialize in troubleshooting, research, diagnosis, reporting, and resolving technical issues related to Windows, SCCM, CentOS Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. Your primary goal will be to provide exceptional customer support in an efficient, professional, courteous, and proactive manner.

Key Responsibilities:

• Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.

• Manage end-user expectations and system troubles using technical and customer service skills.
• Control the fundamentals of IT security protocols (account management, etc.).
• In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment.
• Administer mail structures, device installation and configuration, printing structures, set up of third-party software.
• Set up and improve PC structures in a networked environment with minimal user interruption.
• Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems.
• Examine current strategies, identify areas for improvement, and advise viable solutions.
• Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional capacity.
• Manage break-restoration expectations with staff and communicate adjustments accordingly.
• Research and recommend hardware and software solutions as needed.
• Troubleshoot and repair, or set up for repair of defective computer equipment.
• Successfully communicate problem resolutions and initiatives in progress to concerned parties on a timely basis.
• Identify and advise solutions to technical problems as needed.
• Record and communicate machine guide issues with end-users, IT team members, and management.
• Carry out unique projects as needed.

Requirements:

To be a contributing member of our team, you'll have a mix of the following capabilities:

• Degree or Bachelor's degree in Computer Technology or equivalent or years of desktop support experience in a fast-paced production environment.
• Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure.
• Strong skills in Linux running structures (CentOS broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
• Windows 7 or 10 operating systems experience a plus.
• Experience helping 3-D artists and software developers or working in a creative environment is a plus.
• Able to communicate in a professional and pleasant way with co-workers.
• Tremendous technical, verbal, and written skills.
• Self-starter, active, strong organizational skills, and ability to prioritize workload.
• Team player that strives to maximize team/department performance.
• Element-oriented and able to handle a variety of tasks in an efficient way.
• Capable of managing time successfully, triage, and prioritize based on manufacturing desires.
• Capable of lifting 22kgs on a regular basis.
• Must be willing to participate in a rotating on-call schedule.

What We Offer:

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Desktop Support Specialist, you'll enjoy:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and remote work options
• Comprehensive training and onboarding program
• Ongoing support and mentorship from experienced team members

How to Apply:

If you're a motivated and experienced Desktop Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job