Experienced Customer Service Representative – Phone and Chat Support for arenaflex Members

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers through phone and chat interactions. If you're passionate about delivering friendly, efficient, and personalized service, we want to hear from you!

About arenaflex

arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide range of products and services, we're constantly innovating to meet the evolving needs of our customers. Our Member Service Center is the heartbeat of our customer support operations, and we're looking for talented individuals like you to join our team.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for handling a high volume of incoming phone calls and member-facing chats, providing solutions to complex issues, and advocating for our members in a friendly and efficient manner. You'll work closely with our buying and operations staff, vendors, and customers to resolve order, product, and delivery issues. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

* Answer a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex.com, research member's online issues, and assist with website navigation

• Determine member needs and provide appropriate solutions, including answering general arenaflex.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
• Consider and offer compensations as necessary to resolve member issues
• Operate as the liaison between arenaflex.com customers, vendors, buying, and operations staff
• Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
• Utilize problem-solving and critical thinking skills to resolve order/product/delivery issues

Required Skills, Abilities, and Certifications

* Education/Training: High School Diploma or GED preferred

• Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
• Experience: Previous customer service experience preferred
• Knowledge/Skills:

+ Customer Service + Computer literacy + Professional business writing + Proficiency with typing (Minimum typing speed of 30 wpm) + Excellent communications skills

• Must be able to work a flexible schedule, including weekends and split days off

Recommended Skills, Abilities, and Certifications

* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through

• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Ability to demonstrate learning and decision-making skills
• Strong time management skills
• Bilingual capabilities a plus

Inclusive Hiring at arenaflex

We're committed to creating an inclusive and diverse workplace that welcomes individuals from all backgrounds. We're an equal opportunity employer and consider all qualified applicants equally without regard to:

• Race
• Color
• Religion
• Sex
• Sexual orientation
• Gender identity
• National origin
• Veteran status
• Disability status
• Disability accommodations
• Minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Diversity and inclusion training or programs

Benefits and Compensation

* Pay: $20.50 - $30.90 per hour

• Expected hours: 24 – 40 per week
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + Paid time off + Vision insurance

Work Environment and Culture

* Work Location: In-person at our Oklahoma City, Oklahoma office

• Shift: Evening shift
• People with a criminal record are encouraged to apply

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's dedicated to innovation and excellence, we encourage you to apply. Please submit your application through our website or by clicking on the links below: Apply To this Job Apply for this job We can't wait to hear from you! Apply for this job