Experienced Full Stack Customer Support Specialist – Overnight Shift for arenaflex

Job Summary:

Join arenaflex, a leading provider of facility services and solutions, as a detail-oriented and proactive Support Specialist. In this remote role, you will play a crucial part in delivering exceptional service to our customers by interpreting customer documentation, troubleshooting digital signage, A/V equipment, and basic networking issues, and ensuring timely and satisfactory project delivery. As a key point of contact, you will effectively communicate with both customers and technicians to facilitate smooth operations.

About arenaflex:

arenaflex is a licensed general contractor that acts as a single-point of contact, providing facility services and solutions supporting spaces for multi-site commercial clients across the United States and Canada. We work with some of the largest brands in North America, managing their facility maintenance services, remodeling projects, refresh programs, as well as construction needs. Our mission is to combine what, who, how, and why to deliver projects and programs through a single point of contact that ensures operational execution and simplicity.

Key Responsibilities:

* Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues.

• Interpret and analyze customer documentation to assist in job completion.
• Review and verify completed work, including photos and documentation, before submission to the customer.
• Act as a liaison between customers and technicians, ensuring clear communication and issue resolution.
• Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools.
• Adapt quickly to new systems, processes, and customer-specific technologies.
• Manage multiple service requests simultaneously, providing efficient and effective support.

Requirements:

*

Essential Qualifications:

+ Experience with Salesforce, Zendesk, or similar CRM platforms. + Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking. + Ability to rapidly learn and adapt to new systems and processes. + Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types. + Proficiency in MS Office and GSuite applications. + Clear, concise, and professional communication skills.

Preferred Qualifications:

+ Previous experience in a customer support or technical support role. + Familiarity with facility services and solutions. + Strong problem-solving skills and analytical thinking. + Ability to work in a fast-paced environment and prioritize tasks effectively.

Work Schedule & Flexibility:

This position requires flexibility to accommodate customer needs. As an overnight shift role, you will typically work from 9pm - 6am, Monday to Friday. arenaflex values flexibility and work-life balance, offering a remote work environment that allows you to manage your time effectively.

Skills and Competencies:

* Strong technical skills, particularly in digital signage, A/V equipment, and networking.

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and analytical thinking.
• Ability to adapt quickly to new systems, processes, and customer-specific technologies.
• Proficiency in MS Office and GSuite applications.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. As a Support Specialist, you will have opportunities to:

• Develop your technical skills and knowledge in digital signage, A/V equipment, and networking.
• Expand your experience in CRM platforms, such as Salesforce and Zendesk.
• Work with a diverse range of customers and projects, gaining exposure to new technologies and processes.
• Collaborate with a talented team of professionals, sharing knowledge and best practices.
• Participate in ongoing training and development programs, enhancing your skills and competencies.

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our remote work environment is designed to promote flexibility, work-life balance, and productivity. As a Support Specialist, you will be part of a team that is passionate about delivering exceptional service to our customers.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• A salary range of $60,000 - $80,000 per year, depending on experience.
• Comprehensive benefits, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Join the arenaflex team and start your career journey today!

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