Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex's Scheduling Department

At arenaflex, we're a full-service language service provider with a passion for delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010 and based in Portland, Oregon, we're committed to fostering a diverse and inclusive work environment where our team members can grow and thrive. As a Customer Service Specialist in our Scheduling Department, you'll play a vital role in providing exceptional support to our clients and interpreters. If you're a customer service professional with a knack for efficient time management, attention to detail, and outstanding communication skills, we want to hear from you.

Responsibilities:

As a Customer Service Specialist, you'll be responsible for:

• Handling and resolving email requests from a dedicated client and interpreters related to scheduling, as the first point of contact.
• Assisting in answering clients/interpreters calls, when needed.
• Efficiently inputting data and maintaining accurate database information.
• Managing all inbound interpreter calls and inquiries.
• Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments.
• Managing all of the appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments.
• Other duties as assigned by leads, Assistant Manager, or Scheduling Manager.

Key Skills and Abilities:

To succeed in this role, you'll need to possess:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients.
• Professional communication skills; verbal and written.
• Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications.
• The ability to excel in a demanding, dynamic, and team-based working environment.

Experience Requirements:

We're looking for candidates with:

• 2 years of experience in customer service.
• 2 years of experience working in a fast-paced office environment.
• Exceptional data entry and accuracy skills.
• Professional verbal and written communication skills.
• Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills.
• Proficiency in MS Office applications.
• The ability to work independently while remaining an effective and efficient member of cross-functional teams.
• The ability to analyze problems and develop processes to alleviate problems.

What We Offer:

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Specialist, you'll enjoy:

• A competitive salary range of $20-22/hour.
• A full-time schedule of 36 hours per week, with 12-hour shifts on Friday-Sunday.
• Opportunities for career growth and professional development.
• A dynamic and team-based working environment.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• A fun and inclusive company culture that celebrates diversity and promotes work-life balance.

Why Join arenaflex?

At arenaflex, we believe that our diverse backgrounds, viewpoints, beliefs, and experiences make our team stronger. We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer service and working in a dynamic and team-based environment, we want to hear from you.

How to Apply:

If you're ready to take your customer service career to the next level, apply now to join our team as a Customer Service Specialist. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace that's welcoming to all. We encourage members of all communities and backgrounds to apply.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates. Apply To this Job Apply for this job Apply for this job