Experienced Customer Success Manager – Small to Medium Business

At arenaflex, we're revolutionizing the way schools and parents communicate every day. Our mission is to empower educators and engage parents to improve the lives of all students. We're passionate advocates for our customers and for our employees, and we invite you to join us on this exciting journey.

About arenaflex

arenaflex is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Our flagship products, ParentSquare and RemindHub, serve over 22 million students and drive our mission by providing unified communications tools – forms, sign ups, payments, RSVPs, direct messaging, language translations, chat, and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.

Join Our Team

We're not just creating a product; we're creating empowered educators and engaged parents to improve the lives of all students. We're passionate advocates for our customers and for our employees, and we invite you to join us on this exciting journey.

Job Summary

We're currently seeking a customer-centric, energetic, and detail-oriented Customer Success Manager to join our team. In this role, you'll work with our SMB-sized customers and be responsible for cultivating and maintaining strong relationships with your customers that ensures a consistently high level of satisfaction, usage, and recognition of ROI. You'll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you'll work closely with our customers alongside Sales, Customer Support, Product Management, and Finance teams to ensure our customer lifecycle is a seamless and delightful one.

Key Responsibilities

• Proactively own and manage the success of a portfolio of SMB customers

• Develop ongoing success plans to ensure goal alignment, product adoption, expansion, and loyalty for your customer portfolio
• Support customer's launch through data integration and system configuration in partnership with implementation team
• Identify opportunities to drive customer value through successful product adoption, best practice sharing, and regular demonstration of ROI
• Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training, and rollout support as needed
• Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
• Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
• Serving as the voice of the customer across teams at arenaflex, receiving and interpreting feedback, and sharing internally to continuously improve the customer experience

Ideal Candidate

• 2+ years of relevant Customer Success Manager or Account Manager experience, with specific focus on SMB accounts within a SaaS or software company environment

• 2+ years of K-12 EdTech experience working with small to medium-sized implementations
• Experience with school communication tools, integration tools, and/or SIS a plus
• Excellent communication skills and attention to detail
• Project management and ability to prioritize tasks in a fast-moving dynamic environment

Perks of Working for arenaflex

• Get your foot in the door as our company continues to grow

• We're big believers in work-life balance and provide:

+ Employer-paid health insurance (including dependent coverage) + An employer-matched 401K retirement savings program from day 1 + Paid Parental Leave + Stock options + Health + wellness reimbursements + PTO that increases each year + 16 paid holidays, including your birthday!

• As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary Range

The salary range for this role will be $65,000 to $85,000, DOE.

How to Apply

If you're passionate about improving the lives of students through communication and want to join a dynamic team, apply to this exciting opportunity today! Apply for this job