Customer Service Representative-Remote (Healthcare Claims) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative-Remote (Healthcare Claims) and embark on a rewarding career journey that will challenge and inspire you.

About arenaflex

arenaflex is a forward-thinking global organization that has earned numerous accolades for its commitment to fostering a people-first, inclusive culture. As a leader in the industry, we pride ourselves on nurturing a diverse team of game-changers from over 70 countries who share a common goal: to provide outstanding customer experiences that drive business growth and innovation. With a strong focus on employee development and career growth, arenaflex offers a unique opportunity for talented individuals to reimagine their careers and achieve their full potential.

Career Growth and Personal Development

At arenaflex, we believe that our employees are our greatest asset. That's why we invest heavily in their growth and development, providing a range of FREE Learning and Leadership Development programs designed to equip them with the skills and knowledge needed to succeed in their roles. With a strong emphasis on mentorship and coaching, our employees have access to a supportive network of peers and leaders who can help them navigate their career journeys and achieve their goals.

What You Will Do in This Role

As a Customer Service Representative-Remote (Healthcare Claims) at arenaflex, you will be responsible for providing exceptional customer service support and resolving routine problems and questions related to healthcare claims. Your key responsibilities will include:

• Providing customer support processing medical claims in a back-office setting
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you will need to possess a unique blend of skills, knowledge, and personal qualities. These include:

• 1+ year of previous claims experience (healthcare claims preferred for some positions)
• Call center experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in It for You

As an arenaflex employee, you can expect a comprehensive benefits package that includes:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join arenaflex as a Customer Service Representative-Remote (Healthcare Claims). Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply To this Job Apply for this job Apply for this job