Customer Service Representative - Radiology Billing (Remote) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, purpose-driven environment where you can make a real difference in people's lives? Look no further! arenaflex is seeking a highly skilled and motivated Customer Service Representative to join our remote team, dedicated to delivering top-notch revenue cycle management solutions to physician practices.
About arenaflex
At arenaflex, we're passionate about excellence in revenue cycle, practice improvement, and service to physician practices. Our team values integrity, innovation, and teamwork, and we're committed to creating a work environment that's authentic, supportive, and rewarding. We believe that our employees are the backbone of our organization, and we're dedicated to providing them with the tools, training, and opportunities they need to succeed.
Job Summary
This is a part-time, remote position that requires a strong and diverse skillset in customer service, technical capacity, and organizational skills. As a Customer Service Representative for Radiology Billing, you'll be responsible for providing effective, courteous customer service via email, mail, or telephone, resolving issues, and generating correspondence to resolve customer disputes. You'll be a key member of our team, working closely with internal and external customers to deliver exceptional results.
Primary Job Duties
As a Customer Service Representative for Radiology Billing, your primary responsibilities will include:
- Responding to patient phone calls, resolving issues in a single call
- Opening and managing ARR inquiries, returning phone calls to resolve issues efficiently
- Reporting collection agency payments promptly
- Generating correspondence to resolve customer disputes
- Documenting every phone call
- Performing other tasks as assigned by leadership
Requirements
To be successful in this role, you'll need to possess the following qualifications:
Education:
High school education or associate degree from college or technical school
Experience:
Two years of related experience or training, or equivalent combination of education and experience
Call Center Experience:
At least two years of experience working in a call center and/or customer service
Technical Skills:
Computer operating systems experience in Windows 7 or Windows 10, Microsoft Office Suite, and ability to type and use a 10-key accurately
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Experience in the medical billing field
- Computer software programs in Microsoft Office Suite
- Ability to type and use a 10-key accurately
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary: $16.50 - $19.00 per hour
- Part-time schedule: 20-29 hours per week, Monday to Friday
- Comprehensive benefits package, including 401(k) and 401(k) matching
How to Apply
If you're passionate about delivering exceptional customer service and have the skills we're looking for, please submit your application today! We can't wait to hear from you and learn more about your qualifications.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's authentic, supportive, and rewarding. We believe that our employees are the backbone of our organization, and we're dedicated to providing them with the tools, training, and opportunities they need to succeed. As a member of our team, you'll have the chance to:
- Work in a dynamic, purpose-driven environment where you can make a real difference in people's lives
- Develop your skills and expertise in customer service, technical capacity, and organizational skills
- Collaborate with a talented team of professionals who share your passion for delivering exceptional results
- Enjoy a comprehensive benefits package, including 401(k) and 401(k) matching
- Pursue opportunities for career growth and advancement in a rapidly evolving industry
Don't miss out on this exciting opportunity to join our team and make a real difference in the lives of our customers! Apply today and take the first step towards a rewarding career with arenaflex. Apply for this job