Customer Service Supply Chain Specialist – arenaflex Chicago (Remote)

Join our team at arenaflex, a leading manufacturer of beloved food brands, and make a difference in the lives of consumers around the world! arenaflex is a dynamic and innovative company with a rich history of delivering high-quality products to consumers. Our company signature, "For All, For Good," reflects our commitment to a healthier and more responsible food system. We are proud to be named one of Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row.

About arenaflex

arenaflex is a forward-thinking company that values innovation, teamwork, and customer satisfaction. We are dedicated to providing our customers with the best possible experience, and we are looking for a highly skilled and motivated Customer Service Supply Chain Specialist to join our team in Chicago. As a key member of our supply chain team, you will be responsible for managing customer relationships, ensuring smooth order management, and resolving any issues that may arise. If you are passionate about delivering exceptional customer service and have a strong background in supply chain management, we encourage you to apply!

Job Summary

We are seeking a highly skilled and motivated Customer Service Supply Chain Specialist to join our team in Chicago. As a key member of our supply chain team, you will be responsible for managing customer relationships, ensuring smooth order management, and resolving any issues that may arise. If you are passionate about delivering exceptional customer service and have a strong background in supply chain management, we encourage you to apply!

Responsibilities

As a Customer Service Supply Chain Specialist at arenaflex, you will be responsible for the following:

• Manage customer relationships and ensure prompt resolution of any issues that may arise from order placement to delivery and invoicing
• Establish and maintain positive relationships with internal and external stakeholders, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT
• Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of assigned accounts
• Proactively identify order trends and patterns to drive efficiency for customers and arenaflex
• Audit pricing on customer orders to ensure alignment with arenaflex SAP system, working with RSM, Brokers, and Finance to correct discrepancies
• Process customer orders, including sample requests, donation orders, and return orders
• Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
• Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce

Requirements

To be successful in this role, you will need to have:

• 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics
• Bachelor's degree preferred, with additional experience considered in place of a degree
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint
• Strong communication, interpersonal, and collaboration skills, with the ability to establish and maintain positive business relationships
• Strong organizational, analytical, problem-solving, and decision-making abilities, with experience in account management and business development

What We Offer

As a Customer Service Supply Chain Specialist at arenaflex, you will enjoy:

• Competitive salary: $65,000 - $75,000 with 5% bonus
• Fully remote position with flexible work hours
• Opportunity to work with a dynamic and innovative company
• Professional development and growth opportunities

Why Join arenaflex?

At arenaflex, we value our employees and offer a range of benefits and perks to support their well-being and career growth. Some of the benefits we offer include:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• Recognition and rewards for outstanding performance

How to Apply

If you are passionate about delivering exceptional customer service and have a strong background in supply chain management, we encourage you to apply for this exciting opportunity! Please submit your resume and cover letter to our online application portal. Apply To This Job Apply for this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Accommodation

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application or interview process, please let us know by contacting our HR department.

Contact Us

If you have any questions or would like more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job