Night Shift Customer Support Agent & KYC Analyst (Japanese Speaking) - Fintech & Payment Industry at arenaflex

Unlock a Rewarding Career in Fintech and Payment Industry

Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in customer support and a keen eye for regulatory compliance? If so, we invite you to join arenaflex, a leading player in the Fintech and Payment Industry, as a Night Shift Customer Support Agent & KYC Analyst.

About arenaflex

arenaflex is a dynamic and innovative company that specializes in providing cutting-edge financial solutions to individuals and businesses worldwide. Our mission is to empower people to take control of their financial lives by offering secure, efficient, and user-friendly payment services. With a strong focus on customer satisfaction and regulatory compliance, we are committed to building long-lasting relationships with our customers and partners.

Job Summary

As a Night Shift Customer Support Agent & KYC Analyst at arenaflex, you will play a vital role in ensuring the delivery of exceptional customer support and maintaining the highest standards of regulatory compliance. You will be responsible for providing timely and effective solutions to customer complaints and inquiries, conducting thorough due diligence checks on customers, and reviewing and analyzing customer information to ensure compliance with regulatory requirements and company policies.

Key Responsibilities

* Provide timely and effective solutions to customer complaints and inquiries via chat, email, and phone support.

• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to relevant teams when necessary.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.

Requirements

* Fluent proficiency in Japanese.

• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays.

Preferred Qualifications

* High school diploma or equivalent; college degree preferred.

• Relevant experience in customer service, preferably in a global support environment.
• Excellent communication and interpersonal skills.

What We Offer

* Competitive salary: £27,400.00 per year.

• Opportunity to work in a dynamic and growing company.
• Remote work arrangement.
• Career growth opportunities and learning benefits.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Why Join arenaflex?

At arenaflex, we believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being. Our company culture is built on the values of innovation, collaboration, and customer satisfaction. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.

How to Apply

If you are passionate about providing exceptional customer support and ensuring compliance, please submit your application. We look forward to hearing from you! Apply To This Job Apply for this job Join our team and be part of a dynamic and innovative company that is shaping the future of the Fintech and Payment Industry. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job