Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex
At arenaflex, we're dedicated to providing comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. As a full-service language service provider founded in 2010, located in Portland, Oregon, we're passionate about fostering a diverse and inclusive community that celebrates our differences and grows together as a team. We're seeking an experienced Customer Service Specialist to join our Scheduling Department, working remotely in an overnight/weekend support role. As a key member of our team, you'll be responsible for handling and resolving email requests from clients and interpreters related to scheduling, as the first point of contact. Your exceptional customer service skills, administrative expertise, and ability to work in a dynamic and team-based environment will make you an invaluable asset to our organization.
Responsibilities:
As our Customer Service Specialist, you'll be responsible for:
- Handling and resolving email requests from clients and interpreters related to scheduling, as the first point of contact
- Assisting in answering clients/interpreters calls, when needed
- Efficiently inputting data and maintaining accurate database information
- Managing all inbound interpreter calls and inquiries
- Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
- Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments
- Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager
Key Skills and Qualifications:
To succeed in this role, you'll need:
- 2 years of experience in customer service
- 2 years of experience working in a fast-paced office environment
- Exceptional data entry and accuracy skills
- Professional verbal and written communication skills
- Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills
- Proficiency in MS Office applications
- Ability to work independently while remaining an effective and efficient member of cross-functional teams
- Ability to analyze problems and develop processes to alleviate problems
Preferred Qualifications:
* Experience working in a language service provider or healthcare-related industry
- Familiarity with web-based applications and software applications (Excel, Word, PowerPoint)
- Ability to work in a dynamic and fast-paced environment with multiple priorities and deadlines
- Strong analytical and problem-solving skills
- Experience with database management and data analysis
arenaflex Culture and Benefits:
At arenaflex, we're committed to creating a diverse and inclusive work environment that celebrates our differences and fosters growth and development. As a member of our team, you'll enjoy:
- Competitive salary range: $20-22/hour
- Full-time schedule: 36 hours per week, with 12-hour shifts on Friday-Sunday
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to ongoing training and development opportunities
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences makes our team stronger and more effective. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
Apply Now:
Ready to join our team and make a difference in the lives of our clients and interpreters? Apply now to become a part of arenaflex's dynamic and growing team! Apply for this job