Experienced Communications Manager, Social Media and Customer Advocacy – Amplify arenaflex's Brand Presence and Customer Success Stories

At arenaflex, we're on a mission to revolutionize the way businesses approach digital trust and security. As a leading AI-powered fraud platform, we empower over 700 customers to grow fearlessly by providing them with the tools and expertise they need to succeed. Our team is passionate about building strong relationships with our customers, partners, and the wider community, and we're looking for a talented Communications Manager, Social Media and Customer Advocacy to join our Corporate Marketing team.

About arenaflex

arenaflex is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on arenaflex to unlock growth and deliver seamless consumer experiences. Visit us at arenaflex.com and follow us on LinkedIn to learn more about our mission and values.

Job Summary

We're seeking a highly skilled Communications Manager, Social Media and Customer Advocacy to join our Corporate Marketing team. As a key member of our team, you'll be responsible for developing and executing comprehensive social media strategies, managing our customer advocacy program, and collaborating with external PR agencies to amplify arenaflex's brand presence and customer success stories. If you're a creative and strategic thinker with a passion for marketing and communications, we'd love to hear from you.

Key Responsibilities

As a Communications Manager, Social Media and Customer Advocacy, you'll be responsible for the following key areas: ### Social Media Strategy & Execution

• Own and execute comprehensive social media strategy across LinkedIn and other relevant platforms
• Create engaging content that positions arenaflex as an industry leader, showcases our expertise, and makes arenaflex a must-follow account for fraud prevention professionals and executives
• Monitor social conversations about fraud prevention and digital risk to identify engagement opportunities
• Collaborate with others across the company to amplify product launches and company milestones
• Track and analyze social media performance, providing regular reporting and optimization recommendations

### Customer Advocacy Program Ownership

• Own our customer advocacy program, SuperSifters, to put arenaflex and our customers in the spotlight together
• Identify, recruit, and nurture customer advocates willing to share their success stories
• Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events
• Facilitate customer involvement in press releases, awards submissions, and media opportunities
• Create systematic processes for maintaining ongoing relationships with customer advocates
• Work closely with Go-to-Market teams to identify and engage potential advocates

### PR Agency Management & Support

• Serve as day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives
• Support PR campaign development and execution, including media outreach and thought leadership initiatives
• Coordinate executive positioning and speaking opportunities
• Assist with crisis communication planning and execution when needed

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Bachelor's degree in Marketing, Communications, or a related field
• 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs
• Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries
• Preferred: Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes
• Strong project management skills with ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with ability to adapt messaging for different audiences
• Experience working with external agencies and vendors
• Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred)
• Strategic mindset with focus on achieving measurable business objectives and customer-centric approach to marketing
• Must-haves: determination, scrapiness, and creativity

Benefits and Perks

As a member of our team, you'll enjoy the following benefits and perks:

• Competitive total compensation package
• 401k plan
• Medical, dental, and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

What We Offer

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working arrangements to ensure that our team members can thrive both in and out of the office. We're passionate about learning and development, and offer regular training and mentorship opportunities to help our team members grow and succeed.

How to Apply

If you're a motivated and creative Communications Manager, Social Media and Customer Advocacy looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job