Experienced Customer Marketing Specialist – Electronic Bill Presentment and Payment (EBPP) Solutions

At arenaflex, we're revolutionizing the way institutions interact with their customers through innovative cloud-based electronic bill presentment and payment (EBPP) solutions. As a Customer Marketing Specialist, you'll play a vital role in promoting online billing and payment services to our clients' customers, driving customer engagement, loyalty, and efficiency. If you're a people person with exceptional communication skills and a passion for marketing, we want to hear from you!

About arenaflex

arenaflex is a leading provider of online bill payment services, founded in 2009. We've grown to become one of the top disruptors in the cloud-based EBPP space, helping institutions put customer experience first. With over 50 million payments processed annually, arenaflex is one of the most secure, innovative, and inclusive fintech solutions in the market. Our mission is to empower institutions to improve customer engagement, loyalty, and efficiency while reducing churn and missed payments.

Job Overview

This is a 16-week contract role to cover a paternity leave, providing an excellent opportunity to join our dynamic team and make a meaningful impact. As a Customer Marketing Specialist, you'll be responsible for:

• Connecting with new clients ready for marketing and promoting EBPP to their customers
• Conducting zoom training on online payment adoption best practices
• Creating content that supports billers with online payment messaging to their customers
• Driving client behavior to promote online billing and payment adoption by payers
• Maintaining a knowledge of arenaflex services and articulating the value proposition and product advantages
• Creating marketing material specifically for VIP billers upon request
• Ensuring client marketing activities are entered in various systems, like Salesforce
• Liaising with external vendors that house our marketing assets, QR codes, design vendors, and more

Key Responsibilities

* Connect with new clients ready for marketing and work with them to promote EBPP to their customers

• Conduct zoom training on online payment adoption best practices
• Create content that supports billers with online payment messaging to their customers
• Drive client behavior to promote online billing and payment adoption by payers
• Maintain a knowledge of arenaflex services and articulate the value proposition and product advantages
• Create marketing material specifically for VIP billers upon request
• Ensure client marketing activities are entered in various systems, like Salesforce
• Liaise with external vendors that house our marketing assets, QR codes, design vendors, and more

Essential Qualifications

* Bachelor's degree

• At least 3 years' experience in marketing/marketing communications (e-payments/SaaS a plus)
• Knowledge of Adobe products (Acrobat, InDesign, Photoshop, and Illustrator)
• Practical experience communicating with customers
• Proficiency in MS Word, Excel, and PowerPoint, Salesforce

Preferred Qualifications

* Experience in the fintech industry

• Knowledge of electronic bill presentment and payment (EBPP) solutions
• Familiarity with cloud-based platforms and software as a service (SaaS)
• Strong understanding of marketing principles and strategies
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Skills and Competencies

* Excellent computer skills

• Problem-solving skills and high attention to detail
• Tech-savvy and interested in learning new tools and programs to support the business
• Good visual and content design ability
• Highly developed verbal and written communication skills
• Ability to thrive in a fast-paced environment and work collaboratively across departments – a team player
• Ability to build successful relationships and influence customer behavior
• Sense of urgency

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the fintech industry.

Compensation and Benefits

* Base salary is one component of total compensation

• Employees may also be eligible for an annual bonus or commission
• Some roles may also be eligible for overtime pay
• The expected base compensation range for this job requisition is $80,000 – $85,000 USD

How to Apply

If you're a motivated and customer-focused individual with a passion for marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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To all recruitment agencies

arenaflex does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. arenaflex is not responsible for any fees related to unsolicited resumes. Apply for this job