Customer Operations Partner – Drive Customer Success and Business Growth at arenaflex

At arenaflex, we're revolutionizing the logistics and delivery industry with our cutting-edge platform, unmatched delivery coverage, and flexible solutions. As a leading logistics and delivery company, we're committed to helping businesses tackle the complexities of modern retail with ease. With a network of over 310,000 independent drivers nationwide, we offer seamless, scalable solutions that meet a variety of delivery needs. From urban hubs to rural communities, we reach 97% of U.S. households across more than 30,000 zip codes. Our flexible delivery solutions make complex logistics challenges easy, including local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door. We're not just a logistics company – we're a partner that helps businesses thrive in today's fast-paced retail landscape.

Join arenaflex as a Customer Operations Partner and Take Your Career to the Next Level

We're seeking an experienced and customer-focused professional to join our team as a Customer Operations Partner. This role is perfect for someone who wants to build and nurture relationships with key customers, develop analytical skills, and gain business and operational exposure. As a Customer Operations Partner, you'll be the main point of contact for high-value senders, overseeing day-to-day activities for strategic accounts and driving customer success through high-quality service.

Key Responsibilities:

* Manage projects and implementations for strategic arenaflex partners, utilizing project management skills to ensure success

• Oversee day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
• Promote retention and overall customer success through high-quality service
• Build strong working relationships with account stakeholders, including corporate and field users
• Regularly create and run reports on assigned accounts, analyze results, and share findings to key stakeholders
• Prioritize and escalate issues and trends in collaboration with various departments to ensure account success
• Develop expertise in how arenaflex's systems and resources work, and how to use them to promote positive outcomes for our customers

What You Bring:

* 2+ years of experience in customer support, operations, or a related role

• Proficient with customer account tools (e.g., Salesforce, Confluence)
• Demonstrated ability to build and maintain sustained relationships with corporate and enterprise and SMB customers
• Excellent communication skills, both written and verbal
• Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment
• Self-motivated and able to comfortably navigate through uncertainty and ambiguity
• Experience with Excel, PowerPoint, and other Office products

Why arenaflex?

* Competitive compensation packages

• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (we'll contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave – tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Operations Partner, you'll have the opportunity to:

• Develop analytical skills and expertise in project management
• Build strong relationships with key customers and stakeholders
• Gain business and operational exposure, and develop a deep understanding of the logistics and delivery industry
• Collaborate with various departments to drive customer success and account growth
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced company that values innovation, collaboration, and customer focus. Our team members are passionate about delivering exceptional service and driving business growth. We offer a flexible work schedule, unlimited PTO, and a range of benefits to support your well-being and career development.

Apply Now to Join the arenaflex Team:

If you're a customer-focused professional with a passion for driving business growth and customer success, we want to hear from you. Apply now to join the arenaflex team as a Customer Operations Partner and take your career to the next level. Apply for this job