Account Manager - Healthcare RCM Accounts Receivable - REMOTE

Quadris Team, LLCSage Clinical RCM is seeking a dynamic Account Manager for Healthcare Accounts Receivable in a high performing and fast-paced RCM environment, working with hospital and physician groups across the United States, to lead and support KPI's of our healthcare finance partners! Check out www.quadristeam.com and upload your resume today! JOB FOCUS: As an Account Manager, under general supervision, you will be the primary point of contact for the client account and manage a diverse group of revenue cycle professionals. The position is responsible for maximizing team success and future growth opportunities by providing guidance, education and training to produce team excellence, employee satisfaction and timely claim resolution. Promote revenue cycle strategy development, manage AR analysis and provide support related to departmental activities in accordance with federal, state, and payer-specific billing requirements. Interface with client(s) and client staff. Work closely with leadership on action items and trends identified. Manage Quality Assurance, team goals and performance standards to ensure they are consistently in line with overall business goals and client expectations. Coordinate AR functions and offer solutions and recommendations for continuous improvement. Encourage a work environment that embraces a cohesive, synergetic, and collaborative team. Demonstrate a commitment to the organization's strategic plans, short and long-term goals and mission, vision, and values by representing the company in a caring and professional manner. PRIMARY EXPECATIONS FOR SUCCESS:

• Continually assess team performance
• Handle escalated issues in a professional, confidential, and timely manner
• Participate in the interview and selection process
• Create and review recommended job aids for ongoing team education and continuous improvement
• Ability to oversee multiple projects and work with a sense of urgency to ensure deadlines, team goals and business goals are met
• Provide input and play a key role in completion of performance evaluations
• Assess with the utmost of integrity and sensitivity to counsel performance and behavioral issue
• Manage Quality Assurance initiatives to include providing feedback to Team Lead's and Team Members
• Assess results and communicate results to leadership. Develop Quality initiatives that are in line with company goals
• Enforce adherence to all company, regulatory and business standards, and policies
• Propose process improvements to enhance both client and employee satisfaction and/or team performance
• Meet consistently with Team Lead's as necessary to stay on pulse and communicate important timely updates to keep staff informed
• Manage team huddles/meetings as needed, promoting vision and strategy for ongoing education and training
• Ensure delivery of the highest degree of customer service satisfaction both internalexternal
• Attend Leadership meetings as requested to provide updates, solutions and communication regarding overall business and client strategies

CLIENT FACING RESPONSIBILITIES:

• Key contributor interfacing with client(s) as needed
• Manage, assess and quality check accounts returned to client
• Report AR issues, concerns, trends and offer recommendations for reporting to the client
• Address client inquiries in a timely manner
• Attend leadership and client meetings
• Effectively and professionally communicate with client and client staff

HOME OFFICE REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at one time
• Must be able to structure your home office to ensure patient information is secure meeting the regulatory expectations

SKILLS NEEDED TO BE SUCCESSFUL:

• Maintains compliance with regulations and laws applicable to job
• Utilizes a variety of strategies or approaches to communicate effectively with others
• Ability to explain and manage priorities efficiently to meet deadlines and productivity demands
• Produce with exceptional overall quality of tasks performed is a must
• Perform effectively with strong emphasis on multi-tasking in a fast-paced environment
• Organize and manage work load to meet expectations of the position

CORE TALENT ESSENTIALS:

• Experience within the healthcare industryproven knowledge of Healthcare Accounts Receivable and RCM
• Experience supporting, coaching and training a thriving high-performance team
• Professional and effective communication both written and verbal
• Detail oriented to produce solid documentation
• Ability to interpret, communicate, and enforce written policies and procedures
• Knowledge of Insurance Payers GOV, NON-GOV, COMM, VA, Medicare/Medicaid, etc
• Proven skills in handling challenging team member situations in a manner that leads to effective resolution and a positive work environment
• Ability to flex schedule to meet the demands of your team and the business
• Demonstrate innovative and creative problem-solving skills by looking for ways to improve the business
• Support your team in their effectiveness, career development, and team morale
• Demonstrate the ability to manage time efficiently and effectively
• Must have working knowledge of Windows, Microsoft Office SuitePayer Websites and ensure the effective use of these tools to reach timely claim resolution
• Manage AR guidelines to ensure proper protocol is followed and apply techniques that will produce efficient and effective performance
• Experience/working knowledge of Meditech, Athena and EPIC a plus

Apply tot his job Apply To this Job