Experienced Customer Experience Representative (CX) – Seasonal Full-Time Opportunity at arenaflex

At arenaflex, we're passionate about creating a seamless and exceptional customer experience that resonates with our brand's values and mission. As a leading omni-channel mountain brand, we're dedicated to designing, developing, and selling beautiful, functional, and innovative apparel, footwear, and accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, we draw inspiration from the surrounding Teton Range and offer our products via arenaflex.com, catalog, B2B, and our Mountain Studio retail locations. As a Seasonal Customer Experience Representative (CX) at arenaflex, you'll play a vital role in providing top-notch customer service via phone and email ticketing systems, showcasing your expertise in our products, and embodying our brand's passion for the outdoors. If you're a team player with a positive attitude, excellent communication skills, and a knack for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is more than just a brand – we're a community of like-minded individuals who share a deep love for the outdoors and a commitment to sustainability. We're proud partners of Protect Our Winters and the Conservation Alliance, and we strive to make a positive impact on the environment through our preferred materials platform, Bluesign-approved textiles, and responsible supply chain practices. Our goal is to enable access to the outdoors for all people, regardless of background, ability, or identity.

Your Role

As a Seasonal Customer Experience Representative (CX) at arenaflex, you'll be responsible for:

• Providing exceptional customer service via phone, email, and chat, showcasing your expertise in our products and processes
• Actively managing the customer support conversation queue to ensure timely and effective issue resolution
• Effectively answering customer inquiries, articulating product information, and upholding agent performance standards in Gladly
• Collaborating daily with arenaflex distribution centers and customers to share your passion for our brand and products
• Working remotely or in an office setting, with a strong preference for applicants living near an arenaflex Mountain Studio

Your Responsibilities

* Communicate daily via phone, email, and chat with customers and coworkers

• Actively manage the customer support conversation queue
• Effectively answer customer inquiries in a timely manner and within required KPIs
• Understand and articulate arenaflex product information and processes with ease
• Uphold agent performance standards in Gladly accordingly

Your Skills and Experience

* High School diploma or equivalent required, college degree preferred

• Intermediate computer and typing skills required
• Proficiency with Google Workspace and Microsoft Products preferred
• Previous experience in customer service preferred
• Outdoor apparel/apparel knowledge preferred
• Excellent communication skills and a positive attitude
• Versatility, demonstrated initiative, and the ability to collaborate with a team
• Attention to detail and strong organizational skills required

The Fine Print

* Start date: October 1st

• $18/hour starting wage
• Role is full-time, hourly non-exempt
• Flexible scheduling: 30-40 hours per week after initial 2-week training period
• Holiday hours required
• Holiday Pay
• Paid Sick Time
• Seasonal role available through March 2026
• Gear Test credit
• Seasonal employees will receive an arenaflex WFH equipment package

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and expertise. As a Seasonal Customer Experience Representative (CX), you'll have access to:

• Ongoing training and development programs to enhance your customer service skills and product knowledge
• Opportunities for career advancement and professional growth within the company
• A collaborative and supportive work environment that fosters teamwork and open communication
• A comprehensive benefits package, including paid sick time, holiday pay, and a WFH equipment package

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and teamwork. As a Seasonal Customer Experience Representative (CX), you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of respect, inclusivity, and a shared commitment to sustainability and social responsibility.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $18/hour starting wage
• Flexible scheduling: 30-40 hours per week after initial 2-week training period
• Holiday hours required
• Holiday Pay
• Paid Sick Time
• Seasonal role available through March 2026
• Gear Test credit
• Seasonal employees will receive an arenaflex WFH equipment package

How to Apply

If you're a motivated and customer-focused individual who's passionate about the outdoors and committed to delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Seasonal Customer Experience Representative (CX) at arenaflex. Apply for this job