Temporary Customer Service Specialist - Direct to Consumer at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as a Temporary Customer Service Specialist - Direct to Consumer. As a key member of our Runner Experience Team, you will play a vital role in providing world-class customer service to our valued customers, ensuring their satisfaction and loyalty to our brand.

About arenaflex

At arenaflex, we believe movement is the key to feeling more alive. Our mission is to create gear and experiences that take people to the place that makes them feel more alive — whether it's a headspace, a feeling, or a finish line. Our company culture sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. We're driven by a set of core values that guide our actions and decisions:

• Runner First: We act in the best interest of the runner
• Word is Bond: We do what we say we'll do
• Champion Heart: We give our all in everything we do
• There is no “I” in Run: We stay generous with our humanity
• Keep Moving: We find ways to move every day, because joy is kinetic!

Job Summary

As a Temporary Customer Service Specialist - Direct to Consumer, you will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present. You will respond enthusiastically to emails, calls, social media, chats, text, and product reviews during our busiest season. Your primary goal will be to ensure conversations end with a surprised and delighted customer, every time.

Responsibilities

* Be available to answer calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed

• Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays
• Communicate to customers with a passion for service and a sincere desire to help
• Seek positive, timely solutions to all customer's questions and concerns, using a variety of system resources
• Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador
• Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors
• Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership
• Respond to challenging situations positively, de-escalate frustrated customers
• Evaluate situational needs to determine and execute appropriate solutions
• Manage time effectively and exhibit a strong ability to multi-task
• Access and combine information from multiple systems to provide order details and analyze problems when they occur
• Assist with order fulfillment when automated processes fail
• Recognize potential fraudulent web transactions and escalate when appropriate
• Work with cross-functional teams to assist customers
• Other duties as assigned

Qualifications

* Available to work 40 hours a week from October 13, 2025 to February 13, 2026

• Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!)
• Computer proficiency: Word, Excel, Outlook, Social Media
• Accuracy in typing (60 wpm), spelling and grammar
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication
• Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
• Ability to learn various business systems and navigate between them to execute job efficiently
• Ability to manage adverse situations positively
• Proven ability to work effectively independently as well as with a team
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
• Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes
• Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the arenaflex community
• Embraces and lives the arenaflex values!

Compensation and Benefits

Our compensation reflects the cost of labor across US geographic markets. For this role, the hourly wage ranges from $18.79 to $20.10, depending on your geographic location. Employees based out of the arenaflex Seattle HQ office receive an hourly rate of $21.50, and these positions follow a hybrid schedule that includes three days per week in the office. We offer a comprehensive benefits package, including:

• Medical, dental, vision, life and AD&D insurance
• Disability insurance
• HSA and employer contribution
• FSA
• Family & fertility assistance
• 401K Savings Plan and match
• Employee assistance program
• Transportation assistance

Paid Time Off and Bonus

We offer generous time off, including up to five weeks of paid time off, eleven paid holidays, paid sick and parental leave. In addition to base pay, arenaflex employees may also be offered an annual bonus based on company performance.

Perks

* Product discounts

• Home office stipend
• Employee recognition
• Fitness discounts
• Volunteer and donation benefits

Diversity, Equity, and Inclusion

arenaflex celebrates diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. arenaflex is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors. If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team, please apply to this role. We can't wait to hear from you! Apply for this job