Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote in CT, NH, ME
Are you a passionate and empathetic individual with a flair for languages and a drive to succeed? Do you have a strong desire to make a meaningful impact in the lives of others? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Bilingual Customer Service and Sales Representative – Spanish-English – Remote in CT, NH, ME. In this exciting role, you'll have the opportunity to grow your career, develop new skills, and make a real difference in the lives of our customers.
About arenaflex
arenaflex is a global company that's passionate about making customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences for over 40 years, powered by our unique combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
What You'll Be Doing
As a Bilingual Customer Service and Sales Representative – Spanish-English – Remote in CT, NH, ME, you'll be the face of arenaflex, providing top-notch customer service and sales support to our clients. You'll be responsible for:
- Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Providing full lifecycle customer service and sales, where you could accept inbound or outbound calls to provide follow-up
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
What You Bring to the Role
To succeed in this role, you'll need to bring the following skills and qualities:
- Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- Strong customer service orientation (empathy, compassion, and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
As a valued member of the arenaflex team, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr ($17/hr in CT) while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to Team Lead
You'll contribute to the success of the customer experience and the overall success of the team.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
arenaflex is an Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division
Bristol, CT , United States
Job Requisition
044ZX
Work From Home
Yes
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