Experienced Call Center Customer Service Representative – IRS Compliance and Benefits Administration

At arenaflex, we're dedicated to ensuring that employer-provided benefits operate in compliance with IRS regulations. As a leading independent third-party administrator, we're committed to delivering exceptional customer service to our clients and their participants. We're now seeking a highly skilled and motivated Call Center Customer Service Representative to join our West Coast team.

Why Choose arenaflex?

At arenaflex, we offer a comprehensive benefits package that includes:

• Full-time hours with a competitive pay rate of $16.50 per hour
• Full benefits, including medical, dental, vision, life, and disability insurance
• Paid time off and paid holidays
• 401(k) with employer contribution
• On-the-job training and opportunities for career growth
• A fully remote work environment with flexible scheduling

Essential Duties & Responsibilities:

As a Call Center Customer Service Representative at arenaflex, you will be responsible for:

• Staffing the phones for the duration of your shift, answering incoming and making outbound calls to provide exceptional customer service
• Educating callers on 403(b) and 457(b) IRS guidelines, policies, and procedures
• Providing technical support and troubleshooting participant actions on our website, including filling out forms and uploading documents
• Inputting data into system platforms and keeping caller records updated
• Maintaining customer satisfaction and meeting call center metrics based on assignments
• Adhering to the schedule and regularly attending department and company meetings and training sessions to stay updated on policies and procedures
• Other duties as assigned

Education / Experience:

To be successful in this role, you will need:

• A high school diploma or equivalent
• Prior experience in a call center or high-volume customer service environment
• Experience in pension/retirement and/or benefits administration is a plus
• Fluency in Spanish is highly desirable

Language Skills:

As a Call Center Customer Service Representative, you will need to be able to:

• Read, write, and communicate 403(b)/457(b) IRS guidelines, policies, and procedures to participants with varying degrees of education
• Communicate effectively with plan participants, plan sponsors, financial advisors, and administration through calls or emails

Mathematical Skills:

You will need to be able to:

• Understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant

Physical Demands:

As a Call Center Customer Service Representative, you will need to be able to:

• Sit for extended periods, talk, listen, walk, grasp, type, and perform data entry
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment:

As a fully remote Call Center Customer Service Representative, you will:

• Work independently under minimal supervision in a fast-paced, demanding environment
• Interact with plan participants, plan sponsors, financial advisors, and administration through calls or emails
• Collaborate with internal company staff from our Rochester, NY office, CA office, and Fort Walton Beach, FL office

Availability:

You must be available to work 8:00 am-5:00 pm, Monday through Friday.

Benefits:

As a Call Center Customer Service Representative at arenaflex, you will enjoy:

• 401(k) with employer contribution
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:

* 8-hour shift

Work Location:

* Fully remote

Job Type:

* Full-time

Pay:

* From $16.50 per hour If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply to this exciting opportunity to join our team at arenaflex. Apply for this job