Experienced Customer Service Administrator – Federal Healthcare Support

We're on a mission to revolutionize healthcare by harnessing the power of technology to empower patients, support clinicians, and drive innovation. As a world leader in cloud solutions, arenaflex is dedicated to creating a human-centric healthcare experience powered by unified global data. We're looking for a talented and passionate Customer Service Administrator to join our Federal team, supporting end users across various government agencies, including the Department of Defense, United States Coast Guard, Veterans Affairs, and Indian Health Service.

About arenaflex

arenaflex is a global leader in cloud solutions, operating with integrity and a commitment to innovation. We've partnered with industry-leaders in almost every sector, and our 40+ years of experience have taught us that true innovation starts when everyone is empowered to contribute. We're dedicated to growing an inclusive workforce that promotes opportunities for all, and our careers offer a global platform for growth and development.

Job Summary

As a Customer Service Administrator at arenaflex, you'll be a crucial part of our mission to provide reliable and responsive support to healthcare professionals using our technology. You'll be at the forefront of interactions with users, addressing challenges as they arise and ensuring that their experiences with our systems are seamless. Your day-to-day responsibilities will include managing user account provisioning, resolving technical or administrative issues, and collaborating with internal technical teams and external vendors.

Responsibilities

* Create, update, and remove end-user access across multiple domains and applications, including Active Directory, Oracle Health applications, and third-party vendor platforms such as 3M, Nuance, and others.

• Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective support.
• Troubleshoot and resolve access, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessary.
• Maintain clear and accurate documentation of all customer interactions, actions taken, and outcomes within our ticketing systems.
• Escalate unresolved or urgent issues to the appropriate technical teams or management in a prompt manner.
• Adhere to organizational service level agreements (SLAs), data security, and privacy protocols at all times.
• Identify recurring issues and collaborate with colleagues to recommend and implement service improvements.
• Contribute to the development and maintenance of end-user documentation, FAQs, and training materials.
• Support ongoing compliance initiatives and ensure all processes meet healthcare regulatory requirements.

Preferred Qualifications

* High School diploma or higher education

• 0-2 years of end user technical support
• IT support work experience
• Self-starter capable of independently handling tasks and projects.
• U.S. citizenship required due to client contracts.
• Must be able to obtain the appropriate government security clearance card applicable to your position.

Expectations

* Willing to report to an office

• Willing to travel up to 25% of the time

Qualifications

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office and Google Suite
• Experience with ticketing systems and customer relationship management software
• Familiarity with healthcare regulations and compliance requirements

Career Growth Opportunities

As a Customer Service Administrator at arenaflex, you'll have the opportunity to contribute to process improvements, identify trends in client issues, and suggest enhancements to our services. You'll also have the chance to develop your skills and knowledge through training and professional development programs, and to work with a diverse group of healthcare professionals, administrators, and internal technical teams.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We offer a comprehensive benefits package, including medical, dental, and vision insurance, short-term and long-term disability, life insurance, and 401(k) savings and investment plan. We also offer flexible vacation time, paid holidays, and paid sick leave, as well as opportunities for professional growth and development.

Compensation and Benefits

arenaflex offers a competitive salary range of $15.00 to $28.61 per hour, or $31,200 to $59,500 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner, and pet insurance

How to Apply

If you're passionate about making a difference in healthcare delivery and thrive in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. arenaflex will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Apply for this job